The J.D. Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, and/or exterior stain. The overall customer experience is based on four key drivers of satisfaction: application; durability; offerings; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.
Key Dates
2023 Fielding Begins: December 2022
2023 Publish: April 12, 2023
2023 Press release: April 12, 2023
2024 Fielding Begins: January 2024
2024 Publish: April 30, 2024
2024 Press release: April 30, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Interior Paint Brands
Exterior Paint Brands
Exterior Stain Brands
Paint Retailers
(Updated 12/20/23)
The J.D. Power Home Improvement Retailer Satisfaction Study measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The overall customer experience is based on five key drivers of satisfaction: online experience; in-store experience; merchandise; staff and service; and price.
Key Dates
2023 Fielding Begins: December 2022
2023 Publish: May 17, 2023
2023 Press release: May 17, 2023
2024 Fielding Begins: January 2024
2024 Publish: May 15, 2024
2024 Press release: May 15, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
(Updated 12/20/23)
The updated J.D. Power Appliance Satisfaction Study provides a comprehensive view of the appliance purchase and ownership experience by measuring satisfaction with Appliance Retailers, Laundry Appliances and Kitchen Appliances.
Key Dates
2023 Fielding Begins: December 2022
2023 Publish: July 20, 2023
2023 Press release: July 20, 2023
2024 Fielding Begins: January 2024
2024 Publish: July 18, 2024
2024 Press release: July 18, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Appliance Retailers
Dishwashers
Freestanding Range
Cooktop
Wall Oven
Over-the-Range Microwaves
Refrigerators
Clothes Washers
Clothes Dryers
(Updated 12/20/23)
The J.D. Power Windows & Patio Doors Satisfaction Study provides a comprehensive view of the window and patio door purchase and ownership experience by measuring satisfaction with Window/Patio Door Retailers and Window/Patio Door Brands. The study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in six factors, including manufacturer and retailer: appearance and design features; operational performance and durability; sales staff and service; ordering and delivery; price; and installation.
Key Dates
2023 Fielding Begins: December 2022
2023 Publish: August 3, 2023
2023 Press release: August 3, 2023
2024 Fielding Begins: January 2024
2024 Publish: August 1, 2024
2024 Press release: August 1, 2024
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Manufacturers
Retailers
(Updated 1/18/24)
For more information about our syndicated studies, please contact your account representative below, or you may request a call, and we will reach out to you directly.
Christina Cooley
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