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HOME & RETAIL INTELLIGENCE

Syndicated Research Dates and Details

Select the study name below for fielding, publish and press release dates as well as award information, if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power Paint Satisfaction Study examines key drivers of satisfaction among customers who purchased and applied interior paint, exterior paint, and/or exterior stain. The overall customer experience is based on four key drivers of satisfaction: application; durability; offerings; and price. The study also examines the customer experience with their paint retailer based on online experience; in-store experience; service and staff; merchandise; and price.

Key Dates

2023 Fielding Begins: December 2022
2023 Publish: April 12, 2023
2023 Press release: April 12, 2023

2024 Fielding Begins: January 2024
2024 Publish: April 30, 2024
2024 Press release: April 30, 2024

Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >

2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Interior Paint Brands

  • BEHR
  • Benjamin Moore
  • Dutch Boy
  • Glidden
  • Sherwin-Williams
  • Valspar

Exterior Paint Brands

  • BEHR
  • Benjamin Moore
  • Dutch Boy
  • Glidden
  • Sherwin-Williams
  • Valspar

Exterior Stain Brands

  • BEHR
  • Benjamin Moore
  • Cabot
  • Dutch Boy
  • Olympic
  • Rust-Oleum
  • Sherwin-Williams
  • Thompson’s WaterSeal
  • Valspar

Paint Retailers

  • Ace Hardware
  • Benjamin Moore independent retailer
  • Lowe's
  • Menards
  • Sherwin-Williams
  • The Home Depot
  • Walmart

(Updated 12/20/23)

The J.D. Power Home Improvement Retailer Satisfaction Study measures key drivers of satisfaction among customers who purchased home improvement-related products from a home improvement retailer. The overall customer experience is based on five key drivers of satisfaction: online experience; in-store experience; merchandise; staff and service; and price.

Key Dates

2023 Fielding Begins: December 2022
2023 Publish: May 17, 2023
2023 Press release: May 17, 2023

2024 Fielding Begins: January 2024
2024 Publish: May 15, 2024
2024 Press release: May 15, 2024

Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >   

2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

  • Ace Hardware
  • Lowe’s
  • Menards
  • The Home Depot

(Updated 12/20/23)

The updated J.D. Power Appliance Satisfaction Study provides a comprehensive view of the appliance purchase and ownership experience by measuring satisfaction with Appliance Retailers, Laundry Appliances and Kitchen Appliances.

Key Dates

2023 Fielding Begins: December 2022
2023 Publish: July 20, 2023
2023 Press release: July 20, 2023

2024 Fielding Begins: January 2024
2024 Publish: July 18, 2024
2024 Press release: July 18, 2024

Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >   

2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Appliance Retailers

  • Best Buy
  • Costco
  • Lowe's
  • Menards
  • P.C. Richard & Son
  • The Home Depot

Dishwashers

  • Bosch
  • Frigidaire
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Freestanding Range

  • Frigidaire
  • GE
  • LG
  • Samsung
  • Whirlpool

Cooktop

  • Bosch
  • Café
  • Frigidaire
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Wall Oven

  • Bosch
  • Frigidaire
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Over-the-Range Microwaves

  • Frigidaire
  • GE
  • KitchenAid
  • LG
  • Samsung
  • Whirlpool

Refrigerators

  • Frigidaire
  • GE
  • LG
  • Samsung
  • Whirlpool

Clothes Washers

  • GE
  • LG
  • Maytag
  • Samsung
  • Whirlpool

Clothes Dryers

  • GE
  • LG
  • Maytag
  • Samsung
  • Whirlpool

(Updated 12/20/23)

The J.D. Power Windows & Patio Doors Satisfaction Study provides a comprehensive view of the window and patio door purchase and ownership experience by measuring satisfaction with Window/Patio Door Retailers and Window/Patio Door Brands. The study measures satisfaction among customers who purchased windows and/or patio doors within the past 12 months, based on performance in six factors, including manufacturer and retailer: appearance and design features; operational performance and durability; sales staff and service; ordering and delivery; price; and installation.

Key Dates

2023 Fielding Begins: December 2022
2023 Publish: August 3, 2023
2023 Press release: August 3, 2023

2024 Fielding Begins: January 2024
2024 Publish: August 1, 2024
2024 Press release: August 1, 2024

Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >

Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >   

2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Manufacturers 

  • American Craftsman
  • Andersen
  • Champion
  • Crestline 
  • Harvey
  • Infinity from Marvin
  • JELD-WEN
  • Marvin
  • Milgard
  • Pella
  • PlyGem
  • Renewal by Andersen
  • Weather Shield

Retailers

  • Champion
  • Lowe's
  • Menards
  • Pella
  • Renewal By Andersen
  • The Home Depot
  • Window World

(Updated 1/18/24)

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