Can UBI Turn Shoppers into Advocates?

UBI programs are becoming more influential to customers throughout their relationship with their insurer. What program-related risks and rewards should insurers be considering?

FEATURED INSIGHTS

Auto Insurance Customer Satisfaction Plummets as Rates Continue to Surge

Building Your CX Improvement Playbook

Auto Insurers’ Forecasts Have Missed the Mark. Now They’re Paying the Price.
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The Latest Headlines

Check out recent J.D. Power insurance insights in the news:

• Usage-Based Insurance Surges as Customers Dissatisfied With Auto Insurance
• Auto insurance customer satisfaction decreases as rates continue to increase
• Insurers' need to improve digital channels

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