LENDING INTELLIGENCE
The Response Matters More than the Problem
According to 2023 Mortgage Servicer Satisfaction Study, only 42% of customers report problems are handled effectively.
Download the 5 key actions reps need to take to effectively resolve problems.
Download Now
Complete the form below for instant access.
Gain More Insights from J.D. Power:
Benchmarks
Understand their opinions, perceptions, and expectations of investors and advisors.
Advisory
Integrate the Voice of the Customer data into your team's strategic planning.
Customer Experience
Develop and train your customer service centers to turn the voice of your customer into award-winning loyalty