U.S Insurance Shopping Study

What's New in 2024?

Our U.S. Insurance Shopping Study has been enhanced! While the study continues to provide subscribers with the critical shopping and purchase experience insights they're used to, we have completed a redesign for 2024 to both improve the respondent experience and subsequent response rates among insurance shoppers and to streamline analytics for clarity and efficiency. 

With the full study publish on April 23, we're excited to share:

We look forward to sharing new insights into the trends that are influencing shopping, switching, and retention. While we're finalizing study results, please don't hesitate to reach out with any questions.

Additional Themes for 2024

Third-Party Companies

This year's study will explore and provide subscribers insight into the incidence of quoting and purchasing through third-party companies 

Preferred Insurer before Shopping Began

This year we take a closer look at whether there was an insurance provider already in mind when the shopping process began, why that particular provider was of interest, and how they performed vis-à-vis competitors in the shopping experience and acquisition funnel

Embedded Insurance

This year we ask respondents about their interest in purchasing insurance directly at the dealership or automobile manufacturer when purchasing a vehicle and the impressions of price, quality, and service of purchasing insurance in this way

Usage Based Insurance

We dig deeper into both the interest in and current use of UBI and if the shopper receives a discount by using UBI

Electric Vehicles

We take a look at the perceptions of the cost of insuring EVs and the differences in coverages between EVs and traditional vehicles

Your J.D. Power Team

We’re here to help you

Skerske_Square Crop
Marcus Skerske
Strategic Account Director
Josh Solomon
Josh Solomon
Strategic Account Director
Eric Marshall
Eric Marshall
Strategic Account Director