September 10 - 11, 2025 | Denver, CO
About
This year's conference will feature a slightly different schedule of events from years past. Be sure to review this year's schedule as you make your travel plans.
This prestigious, client-only gathering promises two days of dynamic keynote speeches, insightful presentations from industry experts, unparalleled networking opportunities, and so much more. Tailored specifically for J.D. Power clients and select guests, this conference is your gateway to connecting with top-tier experts, industry peers, and visionary leaders from the utilities sector. Don’t miss this opportunity to be part of a truly transformative experience!
Wednesday, September 10
9:00am | Check-in & Networking
10:00am | General Session
12:00pm | Lunch
1:00pm | General Session
4:30pm | Sessions Conclude
6:00pm | Offsite Networking Experience
Thursday, September 11
9:00am | Check-in & Networking
10:00am | General Session
12:00pm | Lunch
1:00pm | General Session
2:30pm | Sessions Conclude
HI! HIGHLIGHTS & INSIGHTS
by J.D. Power Global Business Intelligence
Your go-to source for important consumer data and burgeoning trends shaping the service industries.
How Huddles Prepare the KARL STORZ Team for Success
By Marketing Team
11 September 2025
What's more costly: spending 20 minutes aligning your team every day, or watching hours disappear...
The Science Behind Better CX: PulseCX’s Proven Impact on Utilities
By Marketing Team
16 September 2025
Key Components of an Effective Customer Feedback Program
A robust customer feedback program is...
Boosting Digital Satisfaction in the Utility Industry
By Marketing Team
16 September 2025
The Current State of Digital Satisfaction in Utilities
The utility industry has been notoriously...