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JD Power Customer Service Advisory

Service Excellence and AI: Featuring Intermedia


For viewers who are hard of hearing or unable to listen to the audio for the webinar, we recommend playing the webinar recording using Live Caption in Google Chrome. Instructions for using Live Caption can be found here.

JD POWER CERTIFICATION

Set the standard for AI Chatbot excellence

What if your Chatbot delivered breakthrough experiences instead of basic responses? The JD Power Chatbot/Chat Certification provides the roadmap to creating a best-in-class interface.

By joining the program, you can:

Leverage data to benchmark against competitors and top performers to reveal strengths and pinpoint gaps.
Leverage data to benchmark against competitors and top performers to reveal strengths and pinpoint gaps.
Implement data-driven strategies to confidently innovate, meet demanding expectations, and accelerate growth.
Implement data-driven strategies to confidently innovate, meet demanding expectations, and accelerate growth.
Maximize efficiency, increase traffic, reduce costs, and transform your Chatbot into a profit driver.
Maximize efficiency, increase traffic, reduce costs, and transform your Chatbot into a profit driver.
Discuss challenges and ideas within an exclusive community of service and support leaders.
Discuss challenges and ideas within an exclusive community of service and support leaders.
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The JD Power Advantage

We put our data and expertise to work by helping optimize your Chatbot performance and deliver outstanding experiences that keep customers coming back. As AI rapidly reshapes customer expectations, our unique insights and proven strategies help service leaders move fast and stay a step ahead.

 

Unmatched Data

We deliver clear, objective, and actionable insights based on robust Voice of Customer data.
Unmatched Data

Proven Best Practices

Our comprehensive collection of 40+ AI operational best practices helps guide improvements.
Proven Best Practices

Renowned Benchmarks

Inform decisions with top-performer benchmarks from 100+ brands across a dozen industries.
Renowned Benchmarks

Expert Guidance

Receive one-on-one guidance from JD Power experts when designing and implementing strategies.
Expert Guidance

Trust & Credibility

Earn elite recognition from the trusted and respected authority on customer satisfaction.
Trust & Credibility

Meaningful Recognition

JD Power Certification symbolizes a commitment to providing an outstanding customer experience.
Meaningful Recognition

Questions?

Contact our team if you have questions about the JD Power Chatbot/Chat Certification or additional customer service and technical support solutions.

For general inquiries, please click here.

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Mark Miller
Practice Leader, Customer Service Advisory
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Scott Killingsworth
Director, Customer Service Advisory

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Certified Customer Service Program

Achieve prestigious recognition from the trusted and respected authority on customer satisfaction.

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Certified Technical Support Program

Transform your technical support team from troubleshooters into recognized industry leaders.

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