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J.D. Power | eGain

Advice and Guidance Lab

Low-risk, low-cost approach to rapidly test new approaches to advice and guidance across all channels.

Lead with Advice

Banks need a different approach to enable resources to fully address customers' need for valuable financial guidance. J.D. Power’s secure and compliant platform makes it quick and easy to create proof of concepts for strategic innovation.

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Support Growth with Financial Guidance

Less financially literate customers are less likely to open second accounts with the bank and require more customer service.

Align Strategy with Your Resources

Breakthrough long change management cycles for successful implementation and alignment (channel, product, and customer experience leaders).

Deploy, Test and Tune

Systematically solicit customer and team member feedback to prove/disprove hypotheses with rapid prototyping technology.

Retention and future growth is
DEPENDENT
on delivering quality advice and guidance.

Consumers express a strong interest across all
segments, including financial health, age, affluence and gender.

 

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Deploy Scalable Advice

It is now easier than ever to deliver the clearest, most proven path to engagement to your customers.

 

Empower Your Bankers

Take the guesswork out by delivering the clearest proven path to engagement every time.
Empower Your Bankers

Rapidly test new ideas without a large investment

Introduce new approaches in a low-risk, low-cost fashion in a compliant environment without waiting on IT or making a large investment.
Rapidly test new ideas without a large investment

Real-world testing with feedback

Conduct limited market tests with actual bankers and customers while getting feedback from both audiences
Real-world testing with feedback

90-Day Pilot with Tuning

Get the answers you need to make adjustments, move forward or change direction within 90 days.
90-Day Pilot with Tuning

Align your strategy

A/B testing and soliciting customer & team member feedback will deliver the proof points required for alignment across the business and with senior leadership. 

Align your strategy

Stop Selling, Start Advising

Build an advice and guidance strategy for your frontline. 

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Overall Performance
Overall rank position or overall score in your segment(s) can be compared to segment average. Year over year performance improvements may be included where trending permits.
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Factor Performance
Above-average factor ranking and scores can be compared to segment average and used in the sub-headline or within the body of the report as text or a graphic format.
Quote
Quote
The client’s leadership may provide a quote, which answers the question, “What does customer satisfaction mean to your company?” A general quote from J.D. Power press release (not client-specific) may be included.
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Imagery
Overall Rank Chart for the relevant segment(s) is required. A header image or supplemental stock images can be provided by J.D. Power or the commissioning client. Client logo is optional
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Study Details
Study details regarding what