Brent Craige is a Director of Utilities Intelligence, where he delivers utilities actionable insights to drive customer experience improvements. Mr. Craige is also responsible for assisting clients to prioritize initiatives based on their Voice of the Customer data.
Before joining J.D. Power, Mr. Craige led the business performance team for New Jersey Natural Gas where he was responsible for improving customer experience utilizing customer satisfaction and customer service operational data.
Prior to joining New Jersey Natural Gas, Mr. Craige held several customer experience management, strategic planning and sales operation roles at Hewlett Packard. Throughout his career, he has led large operational and customer experience teams and has a record of delivering improved customer experience and operational excellence.
Mr. Craige earned a master’s degree in business administration from Tulane University.
Expertise & Speaking Topics
- Customer satisfaction
- Utilities
- Customer experience
- Customer service
- Strategic planning
- Operations