Chris Hodges
Vice President
Customer Experience Solutions
Connect with Chris | Request Availability
Chris Hodges is a Vice President leading JD Power’s Customer Experience Solutions practice. His focus is helping clients drive top-line revenue growth and increase operational efficiencies with effectively executed customer and employee experience strategies. As an accomplished problem solver, project manager, and change enabler, Chris works with executive-level leaders across multiple channels and business units to align technology strategies and solutions with business goals.
Prior to joining JD Power, Chris spent 20 years in business and technology consulting at Accenture, West Monroe Partners and Infosys Consulting leading digital customer experience initiatives for an array of Global 1000 enterprises across many industries including Automotive, Financial Services & Insurance, Energy & Telecom, Software & High Tech, Healthcare, Private Equity, Retail & CPG, Life Sciences and Manufacturing.
Chris earned a bachelor’s degree in Management Information Systems at Florida State University.
Expertise & Speaking Topics
- Customer Experience Trends
- Digital Channel Strategy & Performance Improvement
- Cross-industry Experience Trends
- Experience Management Platforms
- CX Program Design & Strategy
- Customer Journey & Journey Analytics
- Digital and Customer Experience Strategy & Transformation
Where you've seen Chris
Below are some of Chris' recent speaking engagements.
Transform'22
JD Power CX Executive Forum
How Customer Journeys Have Changed
JD Power AutoRevolution
Leveraging Journey Analytics to Drive ROI
JD Power Banking & Credit Card Forum
Journey Beacon and Reputation Management
JD Power Lending Roundtable
CX Vision, Journey Analytics and Smart Brands & the Evolution of Trust
JD Power Utility Client Conference
CX Vision
Insights from Chris
Check out a few of his recent articles.