Case Study: Holiday Inn Club Vacations

Holiday Inn Club Vacations wanted to offer the best customer experience for their members, but they lacked external benchmarks for performance comparison.

Discover how the J.D. Power customer service advisory team helped Holiday Inn Club Vacations gather data, identify performance issues, and improve their customer service.

Click below to read the case study.

Blog

Is Anyone Listening?

We’ve all experienced it, the dreaded customer service loop, repeating the same information as you are continually transferred. It's an infuriating experience that leaves customers feeling unheard and undervalued - and it is also a major brand killer. 

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Press Release

Healthcare Should Look to Other Industries to Drive Digital Transformation

Nearly one-third (32%) of health insurance websites and digital apps do not meet the foundational level of functionality and intuitive organization of information.

SEE THE FULL RESULTS >

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