Holiday Inn Club Vacation recently engaged with the J.D. Power Customer Service Advisory team to assist with meeting their customer service goals. The results:
“If you’re committed to improving customer satisfaction, working with J.D. Power is the only choice I would recommend.”
Vice President Customer Experience, Holiday Inn Club Vacation
Holiday Inn Club Vacations wanted to offer the best customer experience for their members. But they didn’t have any external benchmarks with which to compare their performance.
J.D. Power helped Holiday Inn Club Vacations gather and analyze voice-of-customer data. They identified key performance issues and put together recommendations to help them improve their customer service in line with operational best practices from their call center practices scorecard.
Read the full case study to learn more about this engagement.
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