J.D. Power Customer Service Certification

WHY CERTIFY?

Join the elite ranks of leading service organizations

The path to J.D. Power certification is a rigorous process that recognizes high achieving, best-in-class service organizations. It provides visibility into what matters most to your customers and leadership, helping shape and reinforce a high-performing, customer-centric culture.

Here's why customer service leaders trust our program:

Leverage data-driven strategies to optimize touchpoints and elevate customer experiences.

The program’s operational rigor helps drive continuous improvement to increase satisfaction and foster loyalty.

Discuss challenges and ideas within an exclusive, distinguished community of customer service leaders.

The J.D. Power Certification Medallion is a prestigious recognition that is respected for its high standards.

Leverage data to benchmark against top performers.

Identify performance gaps that are hindering excellence.

Prioritize efforts and investments to maximize results.

Earn elite certification from a trusted, credible source.

Establish Baseline

Leverage our Voice of Customer data, global benchmarks, and latest research to discover where you stand against best-in-class customer service organizations.

Identify Gaps

Our proprietary “Gaps-to-Great” process identifies performance gaps and specific company behaviors that are negatively impacting customer experiences.

Prioritize Improvements

Detailed evaluation, analysis, and expert feedback will help identify areas of strength as well as key improvement opportunities.

The J.D. Power Advantage

For over 55 years, J.D. Power has collected and analyzed billions of customer data points – giving us deep insight into what truly matters most to customers. We put that data and expertise to work by helping optimize operations, deliver outstanding experiences, increase satisfaction, and boost loyalty. Our unique insights, proven strategies, and stellar reputation give our certified clients a competitive edge in an increasingly crowded marketplace.

Unmatched Data

We deliver clear, objective, and actionable insights based on decades of robust Voice of Customer data.

Proven Best Practices

Our comprehensive collection of 300+ operational best practices helps guide improvements.

Renowned Benchmarks

Inform decisions with cross-industry benchmarks based on 20+ customer satisfaction studies.

Expert Guidance

Receive one-on-one guidance from J.D. Power experts when designing and implementing strategies.

Trust & Credibility

Earn elite recognition from the trusted and respected authority on customer satisfaction.

Meaningful Recognition

J.D. Power Certification symbolizes a commitment to providing an outstanding customer experience.

Customer Service Solutions

Learn more about the program and how we can help transform your customer experience.

About J.D. Power

Discover more about our company and how we help clients solve their toughest challenges.

Customer Service Insights

Visit our blog to read the latest thinking from our team of customer service experts.