HEALTH INTELLIGENCE

Syndicated Research Dates and Details

Select the study name below for fielding, publish, and press release dates as well as award information if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

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Customer satisfaction among commercial health plan members is stable or improving across most areas of the country, but overall satisfaction for health insurers is still one of the lowest-rated industries evaluated by J.D. Power. How can health plans improve their understanding of members’ needs and expectations throughout their relationship with their plan? How can they incorporate best-in-class processes into their organizational strategies?

The J.D. Power U.S. Commercial Member Health Plan Study measures satisfaction among nearly 35,000 members of 147 health plans in 22 regions throughout the United States and provides subscribers with access to the insights and tools needed to gain a comprehensive, in-depth understanding of how their health plan is performing and to identify key areas needing improvement.

Key Dates

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the plans in the study that meet J.D. Power’s predetermined research criteria. The plan(s) that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Profiled 
Aetna
Anthem Blue Cross
Anthem Blue Cross and Blue Shield Colorado
Anthem Blue Cross and Blue Shield Connecticut
Anthem Blue Cross and Blue Shield Georgia
Anthem Blue Cross and Blue Shield Indiana
Anthem Blue Cross and Blue Shield Kentucky
Anthem Blue Cross and Blue Shield Missouri
Anthem Blue Cross and Blue Shield Nevada
Anthem Blue Cross and Blue Shield Ohio
Anthem Blue Cross and Blue Shield Virginia
Anthem Blue Cross and Blue Shield Wisconsin
Arkansas Blue Cross and Blue Shield
Blue Cross & Blue Shield of Mississippi
Blue Cross & Blue Shield of Rhode Island
Blue Cross and Blue Shield of Alabama
Blue Cross and Blue Shield of Illinois
Blue Cross and Blue Shield of Kansas
Blue Cross and Blue Shield of Kansas City
Blue Cross and Blue Shield of Louisiana
Blue Cross and Blue Shield of Minnesota
Blue Cross and Blue Shield of Nebraska
Blue Cross and Blue Shield of North Carolina
Blue Cross and Blue Shield of Oklahoma
Blue Cross and Blue Shield of Texas
Blue Cross Blue Shield of Arizona
Blue Cross Blue Shield of Massachusetts
Blue Cross Blue Shield of Michigan
Blue Cross of Idaho
Blue Shield of California
BlueCross BlueShield of South Carolina
BlueCross BlueShield of Tennessee
BlueCross BlueShield of Western New York and BlueShield of Northeastern New York
Capital BlueCross
Capital District Physicians Health Plan
CareFirst BlueCross BlueShield
Cigna
Emblem Health
Empire Blue Cross Blue Shield
Excellus BlueCross BlueShield
Florida Blue
Geisinger Health Plan
Harvard Pilgrim Health Care
Health Alliance Plan of Michigan
HealthPartners
Highmark Blue Cross Blue Shield
Horizon Blue Cross and Blue Shield of New Jersey
Humana
Independence Blue Cross
Independent Health Association
Kaiser Foundation Health Plan
Medica Health Plans
Medical Mutual of Ohio
MVP Health Care
Oxford Health Plan
Premera Blue Cross
Priority Health
Regence BlueCross BlueShield of Utah
Regence BlueShield
SelectHealth
Tufts Associated Health Plans
UnitedHealthcare
UPMC Health Plan
Wellmark Blue Cross and Blue Shield

(Updated 6/4/2021)

The J.D. Power U.S.  Medicare Advantage Study examines the experiences of more than 3,000 members of the largest Medicare Advantage plans in the United States. The insights gleaned from member responses help plans understand how each service event between the member and their health plan impacts overall value perceptions of the plan and identify critical service standards that drive higher member satisfaction and improve the bottom line. 

Key Dates

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the plans in the study that meet J.D. Power’s predetermined research criteria. The plan(s) that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Profiled 
Aetna
Anthem
Blue Cross Blue Shield of Michigan
Centene
Cigna HealthSpring
Highmark
Humana
Kaiser Foundation Health Plan
UnitedHealthcare

(Updated 7/22/2021)

The J.D. Power U.S. Medicaid Managed Care Report profiles the experiences of Medicaid beneficiaries enrolled in managed care. Using national syndicated research, the annual report examines the overall experience of these Medicaid enrollees, benchmarks managed care performance, and provides managed care organizations (MCOs) with insights and recommendations about how to better serve this population.

Key Dates

  • 2021 Fielding Begins: January, 2021
  • 2021 Publish: May 26, 2021

Press Release & Award Information: There is no award or national press release associated with this survey. Upon publication subscribers will have access to the following:

  • Executive briefing
  • Survey data (SPSS/Excel)

(Updated 7/22/2021)

The J.D. Power U.S. Pharmacy Study profiles the experiences of customers from the largest pharmacies in the United States. This research details the importance and impact of the overall customer experience on satisfaction and explores customer experiences across five segments: Chain Drug Stores, Mass Merchandisers, Supermarkets, Hospital/Clinics (non-award segment), and Mail Order.

Key Dates

  • 2021 Fielding Begins: September, 2020
  • 2021 Wave 1 Publish: December 2, 2020
  • 2021 Wave 2 Publish: March 3, 2021
  • 2021 Wave 3 Publish: June 2, 2021
  • 2021 Wave 4 Publish: July 28, 2021
  • 2021 Press Release: July 28, 2021
  • 2022 Fielding Begins: September, 2021
    2022 Wave 1 Publish: December 1, 2021

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the brands in the study that meet J.D. Power’s predetermined research criteria. The brand that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Profiled 

Chain Drug Stores
CVS/pharmacy
Good Neighbor Pharmacy
Health Mart
Rite Aid Pharmacy
Walgreens

Hospital or Clinics^
U.S. Department of Veterans Affairs*

Mail Order
Aetna Rx Home Delivery
CVS Caremark
Express Scripts
Humana Pharmacy
Kaiser Permanente Pharmacy
OptumRx
U.S. Department of Veterans Affairs (Mail Order)*
Walmart Pharmacy Mail Services

Mass Merchandisers
Costco
CVS/pharmacy inside Target
Sam's Club
Walmart

Supermarkets
Albertsons
Dillons
Fry's Pharmacy
Giant Eagle
H-E-B
Hy-Vee
King Soopers
Kroger
Publix
Safeway
ShopRite
Stop & Shop
Wegmans
Winn-Dixie

*Not award eligible
^No award for this segment

2022 Brands Targeted to be Profiled (final profiled list will be available upon study publication)

Chain Drug Stores
CVS/pharmacy
Good Neighbor Pharmacy
Health Mart
Rite Aid Pharmacy
Walgreens

Hospital or Clinics^
Kaiser Clinics
U.S. Department of Veterans Affairs*

Mail Order
Aetna Rx Home Delivery
AllianceRx Walgreens Prime
CVS Caremark
Express Scripts
Humana Pharmacy
Kaiser Permanente Pharmacy
OptumRx
U.S. Department of Veterans Affairs (Mail Order)*
Walmart Pharmacy Mail Services

Mass Merchandisers
Costco
CVS/pharmacy inside Target
Sam's Club
Walmart

Supermarkets
Albertsons
Fry's Pharmacy
Giant Eagle
H-E-B
Hy-Vee
King Soopers
Kroger
Publix
Safeway
ShopRite
Stop & Shop
Walmart Neighborhood Market
Wegmans

(Updated 7/30/2021)

The J.D. Power U.S. Telehealth Satisfaction Study measures health consumer satisfaction with their telehealth service experience based on four factors: customer service; consultation; enrollment; and billing and payment. The study is based on responses of health consumers who used a telehealth service within the past 12 months and provides insights for how to improve telehealth services.

Key Dates

  • 2021 Fielding Begins: June, 2021
  • 2021 Publish: September 28, 2021
  • 2021 Press Release: September 30, 2021

Press Release & Award Information: J.D. Power will issue a national press release for this study. The brand that ranks highest in the study and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2021 Brands Targeted to be Profiled (final list available upon study publication)

Direct-to-Consumer
Amwell
CVS
Doctor on Demand
eVisit
HealthTap
LiveHealth
MD Live
MyTelemedicine
Teladoc
Walgreens
 
Payers
Aetna
Anthem
Centene
Cigna
Highmark
Humana
Kaiser Foundation Health Plan
Medicare^
Medicaid^
UnitedHealthcare
 
^not award eligible 
 

(Updated 4/8/2021)

The J.D. Power U.S. Dental Plan Satisfaction Report measures customer’s experience and satisfaction with Dental Plan brands based on five factors: communications; cost; coverage; customer service; and reimbursement.

Key Dates

  • 2020 Fielding Begins: September, 2020
  • 2020 Publish: November, 2020
  • 2020 Press Release: November, 2020
  • 2021 Fielding Begins: September, 2021
  • 2021 Publish: October, 2021
  • 2021 Press Release: November, 2021

Press Release & Award Information: J.D. Power will issue a national press release highlighting key findings and trends from the study and including top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The organization that ranks highest, and meets predetermined award criteria, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled
(final profiled list will be available upon study publication)
Aetna Dental
BlueCross/BlueShield
Cigna
Delta Dental
DentaQuest
Guardian Life Insurance Company of America
Humana Dental
MetLife
Renaissance Life & Health Insurance Company
United Concordia
United Healthcare Dental

(Updated 3/3/2020)

The J.D. Power U.S. Vision Plan Satisfaction Report measures customer experience and satisfaction with Vision Plan brands based on five factors: communications; cost; coverage; customer service; and reimbursement.

Key Dates

  • 2020 Fielding Begins: September, 2020
  • 2020 Publish: November, 2020
  • 2020 Press Release: November, 2020
  • 2021 Fielding Begins: September, 2021
  • 2021 Publish: October, 2021
  • 2021 Press Release: November, 2021

Press Release & Award Information: J.D. Power will issue a national press release highlighting key findings and trends from the study and including top-to-bottom customer satisfaction rankings for the brands evaluated in the study. The organization that ranks highest, and meets predetermined award criteria, will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled
(final profiled list will be available upon study publication)
EyeMed
Fidelity Security
United Healthcare
Versant Health
Vision Service Plan (VSP)

(Updated 3/3/2020)

The J.D. Power U.S. Senior Living Satisfaction StudySM measures resident and family satisfaction with residential communities for seniors. A study subscription provides your community with actionable insights about key drivers of satisfaction, staff, services and activities, cost, rooms, food and more. The information in the study empowers you to identify the elements that drive competitive differences in customer satisfaction in the senior living industry.

Key Dates

  • 2020 Fielding Begins: July, 2020
  • 2020 Publish: November 11, 2020
  • 2020 Press Release: November 11, 2020

Press Release & Award Information: J.D. Power will issue a national press release that will highlight key findings and trends from the study and include top-to-bottom rankings of the providers in the study that meet J.D. Power’s predetermined research criteria. The provider that ranks highest and meets predetermined award criteria will have the opportunity to leverage their award publicly through the J.D. Power award licensing program, which requires subscribing to the study as a prerequisite.

2020 Brands Targeted to be Profiled (Last Updated May 26, 2020. Final profiled list will be available upon study publication)

Independent Living
Holiday Retirement
Brookdale Senior Living
Life Care Services
Five Star Senior Living
Atria Senior Living

Assisted Living/Memory Care
Brookdale Senior Living
Sunrise Senior Living
Five Star Senior Living
Atria Senior Living
Senior Lifestyle

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