Your Monthly Travel & Hospitality Intelligence Newsletter

from J.D. Power

In this series, we'll be sharing vital information regarding data, trends, and thought leadership across the travel and hospitality industries. From the impact of traveler experience on satisfaction to burgeoning digital trends, we'll be covering it all. Missed an issue?  Catch up on the newsletter archive page.

Fewer Flights, More Crowded Terminals Negatively Affecting Customer Satisfaction

The results of the 2022 North America Airport Satisfaction Study are in: Overall satisfaction is down 25 points this year as travelers encounter fewer flights, more crowded terminals and sparse food and beverage offerings.

Holiday Travel Trends

Will Thanksgiving travel be a repeat of this summer?  Or are airlines ready to handle this season's predictable rise in demand?

The J.D. Power Travel & Hospitality Podcast, published monthly, is available anywhere you like to listen.  The most recent episode features Mike Taylor (Managing Director, Travel, Hospitality & Retail at J.D. Power) and Mario Rodriguez (Executive Director, Indianapolis International Airport Authority) in conversation about how this J.D. Power award winning airport excels at satisfying travelers. Tune in and find out!

Customer Satisfaction with Rental Car Companies Affected by Rapidly Rising Costs

“When it comes to rental cars, price is the biggest factor affecting satisfaction, and the combined effects of inflation and high fuel prices are really pushing customers to their limits—and that could affect brand image,” said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power. “If rental car companies want to offset the influence of these cost increases on customer satisfaction and their brand loyalty, they are going to have to work hard to deliver outsized value by ramping up service.”

Hotel Management Magazine recently named the 2022 Influential Women in Hospitality, and Andrea Stokes (Practice Lead, Hospitality Intelligence, J.D. Power) is among this year's honorees.  The group is chosen by Hotel Management's senior editorial staff for their strong leadership and dedication to excellence in hospitality. Congratulations, Andrea!

Save the Date

The J.D. Power U.S. Senior Living Satisfaction Study measures resident and family satisfaction with residential communities for seniors. Results of the 2022 U.S. Senior Living Satisfaction Study will be released on November 16^th.

Third-Party Hotel Management Companies Facing Higher Guest Expectations as Room Rates Increase

With average daily room rates at hotels in North America now averaging nearly $150 - roughly 15% higher than pre-pandemic levels - hotel guests have become more critical than ever of the décor, amenities and food and beverage options provided by the world’s largest third-party hotel management companies.

Managing Director, Travel, Hospitality and Retail

Practice Lead, Hospitality Intelligence

Senior Director, Travel