Your Monthly Travel & Hospitality Intelligence Newsletter

from J.D. Power

In this series, we'll be sharing vital information regarding data, trends, and thought leadership across the travel and hospitality industries. From the impact of traveler experience on satisfaction to burgeoning digital trends, we'll be covering it all. Missed an issue?  Catch up on the newsletter archive page.

This issue features a registration link for the 2022 Airport Satisfaction Study final results webinar, the newest episode of the travel and hospitality podcast, and more.

2022 Airport Satisfaction Study Final Results: September 21^st 

The J.D. Power North America Airport Satisfaction Study^SM measures passengers’ satisfaction with their airport experience among Mega-, Large-, and Medium-size airports in North America. Join us for a complimentary webinar during which we will provide a high level overview of this year's key findings as well as study rankings.  

Which airports will earn the trophy?

As the trusted, independent, and unbiased symbol of the Voice of the Customer, J.D. Power awards help brands across industries increase customer consideration and promote their dedication to providing an exceptional customer experience.

Find out which airports will rank highest in customer satisfaction on September 21^st! 

The J.D. Power Travel & Hospitality Podcast, published monthly, is available anywhere you like to listen.  The most recent episode features Mike Taylor (Managing Director, Travel, Hospitality & Retail at J.D. Power) and Andrea Stokes (Hospitality Practice Lead at J.D. Power) in conversation about what's ahead for the travel and hospitality industries in the busy fourth quarter of 2022.  Are rental car fleets back? How are staffing issues affecting hotel guest experiences? Will the airline industry continue to see delays and cancelations?  Tune in and find out!

Connect with us at the Digital Travel Summit!

J.D. Power is a proud sponsor of the Digital Travel Summit (DTS).  DTS will be held September 19-20 in San Diego.

Connect with us at The Lodging Conference!

Andrea Stokes (hospitality practice lead, J.D. Power) will be presenting on the latest trends at this leading industry event in Phoenix, September 19-22. 

Managing Director, Travel, Hospitality and Retail

Practice Lead, Hospitality Intelligence

Senior Director, Travel