Introducing the Customer Service Advice & Insights monthly newsletter. Each month we'll explore customer service best practices and insights around a specific theme across service channels. This newsletter will feature exclusive and first-look content, so if you were forwarded this email, make sure you sign up for the list today >
JANUARY 2023| THE "FAST START" ISSUE
As we hit the ground running in 2023, leverage the insights by service channel below to make sure you know where to focus to get off to a fast start.
OMNICHANNEL
10 TIPS TO KEEP HOLIDAY SHOPPERS COMING BACK
Check out these tips for optimizing your Omnichannel Strategy to maintain shopping momentum.
CONTACT CENTER How to Improve on the Highest Weighted Driver of Customer Satisfaction READ THE ARTICLE>
RETAIL
Your Quick Start Checklist for Aligning Your In-Person Customer Experience DOWNLOAD THE CHECKLIST>
DIGITAL Customer Intent – the Key to Improving Digital Adoption READ THE ARTICLE>
TECH SUPPORT
There’s a New Top Driver of Customer Satisfaction for Global Software READ THE ARTICLE>
LOOKING AHEAD
Our February issue will focus on Trends across channels. Stay tuned...
To learn more about J.D. Power customer service research, data, and analytics, contact your account rep or reach out to us below.
J.D. Power, 320 E. Big Beaver Rd., Ste. 500, Troy, MI 48083, United States, 888-274-5372
