Jim Miller leads the Banking and Credit Cards practices at J.D. Power. He is responsible for overseeing industry benchmark studies, proprietary research, consulting, and performance improvement programs.
Industry analysts and banking and payment providers rely on Jim's expertise to understand market trends, interpret customer experience research and navigate changes in the marketplace. Previously, he was a senior vice president at SunTrust, where he managed retail banking analytics, including branch performance analysis and reporting, branch staff modeling and sales goal and incentive management. Additionally, he directed the units responsible for branch network planning and customer/marketing information. Before SunTrust, he held management positions at NationsBank and Bank One.
Mr. Miller received a bachelor’s degree in finance from The College of William & Mary and an MBA from the University of Virginia Darden School of Business.
Expertise & Speaking Topics
- Strengths, threats, and opportunities facing the Banking and Payment Industry
- Creating actionable insights from transactions, behavioral and economic data
- Using data for better decision making