Leonard Martin
Director, Automotive Retail & Vehicle Protection Products
Connect with Leonard | Request Availablity
Leonard Martin is Director, Automotive Retail & Vehicle Protection Products at J.D. Power. He is responsible for the J.D. Power Edge suite of F&I products and the design and implementation of CX solutions to improve service retention, profitability, dealer loyalty and brand loyalty.
Leonard earned an MBA from the University of Michigan, a master's degree from Bowie State University and a bachelor's degree from Southern University at New Orleans.
Expertise & Speaking Topics
- Automotive Aftermarket Customer Satisfaction
- Automotive Retail Engagement Benchmarking
- Brand Loyalty Strategy
- Dealer Loyalty Strategy
- F&I Product Suite
- Service Retention