Mark Spalinger is a Director of Utilities Intelligence at J.D. Power. He is responsible for delivering actionable insights and thought leadership to utilities across the United States to help them understand the importance of customer satisfaction and how to improve their customers’ experience.
Previously at the company, Mr. Spalinger served as a Senior Consumer Insights Analyst, Research Manager, Research Supervisor, Research Specialist and Research Associate within the Utility Practice. He joined J.D. Power in 2006.
Mr. Spalinger received a bachelor’s degree in sociology from California State University Northridge.
Expertise & Speaking Topics
- Customer satisfaction
- Natural gas utilities
- Electric utilities
- Water utilities
Where you've seen Mark Spalinger
You may have seen Mark speak at:
Utility Client Conference
Annual J.D. Power event
EUCI
Apogee Institute
How Customer Satisfaction Drives Return On Equity for Regulated Utilities (Webinar)
View his recent publications and insights:
How Customer Satisfaction Drives Return on Equity for Regulated Utilities
Duke Energy Progress, Piedmont Natural Gas Earn High Marks for Customer Satisfaction in J.D. Power Surveys
San Diego Gas & Electric Finishes at or Near Bottom of J.D. Power Customer Satisfaction Studies
Executive Insight Report: Safety Shutoffs and the Impact on Customer Satisfaction
J.D. Power Insights