Michael Vermillion
VP and General Manager
Insurance & Healthcare
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Michael Vermillion is Vice President and General Manager of Global Business Intelligence with oversight of the Insurance and Healthcare practices at J.D. Power.
He is responsible for the growth of the business by leading growth initiatives, key capability development and new market entry. Other areas of responsibilities include strategic planning, new product development, sales enablement and strategic partnerships.
A key thought leader in the field of customer experience excellence,
Mr. Vermillion is the host of the J.D. Power Insurance Intelligence podcast and is a regular contributor to CX articles, webinars and white papers.
Mr. Vermillion brings to J.D. Power 25 years of experience in the strategy, corporate development and product management fields. Prior to joining the company in 2015, he held executive roles in product, strategy, business development and consulting with Market Risk Partners, NAVEX Global, Dun & Bradstreet, Autobex, Salient3 Communications, Stern Stewart & Company and Procter & Gamble.
Mr. Vermillion is President of Chicago Booth Alumni of Los Angeles, the former chair of P&G Alumni of New York City and is a member of the Los Angeles World Affairs Council, CFA Institute, the New York Society of Security Analysts, the Product Development and Management Association and the American Marketing Association.
Mr. Vermillion received a bachelor’s degree in mechanical engineering from the U.S. Naval Academy and an MBA in corporate finance from the University of Chicago.
Expertise & Speaking Topics
- The CX Imperative - The Battle for the Customer
- Secrets of High-Performing CX Companies
- CX Transformation Success Stories
- Making the Business Case for CX
- The Critical Link: Employee Experience and Customer Experience
- Unrealized Promise: Digital Transformation and Customer Experience
- CX Trends and the Future of CX
Where you've seen Michael
Below are some of Michael's recent speaking engagements.
CEMA Learning On-Demand
Topic: EX=CX - How a Successful Employee Experience Fuels a Strong Customer Experience
Insights from Michael
Check out a few of his most recent articles and podcast appearances.
Is your future CEO answering the phone?
The Recipe for a Successful Customer Experience Transformation
Innovating the Customer Experience Podcast
Three Ways to Engage the Organization in CX
10 Reasons to Invest in the Digital Customer Experience
Warning Signs for Some of the Best-Managed Companies
Customer Intent- The Key to Improving Digital Adoption
The Business Case for Personalization
Innovating the Customer Experience Podcast
Why the Band-aid Approach Won’t Solve Workplace Anxiety
Winning the Battle for Talent Podcast
Social Impact and Brand Perception
Innovating the Customer Experience Podcast
How to Address Ghosting in the Workplace
Winning the Battle for Talent Podcast