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Patrick Roosenberg

Director and Practice Lead of Auto Finance 
Lending Intelligence 
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Patrick Roosenberg is the Director and Practice Lead of Automotive Finance Intelligence at J.D. Power. He is responsible for leading and directing the practice in developing and presenting auto finance industry C-suite strategies based on Voice of the Customer and Voice of the Dealer data with insights into the current market and future trends.

Client benefit from Patrick's decades of automotive financing experience, including his first-hand experience from working at TD Auto Finance and Chrysler Financial.  He brings the data to life to empower clients with solutions to attract borrowers, retain customers, enhance customer experience strategies, and reduce costs to serve.  

Expertise & Speaking Topics

  • Strategies that drive intent when selecting lenders
  • Customer onboarding strategies 
  • Customer experience and call center best practices
  • Behaviors that drive loyalty 
  • Reducing the costs to serve without sacrificing customer satisfaction
  • Using data for better decision making
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Where you've read insights from Patrick Roosenberg

Patrick's insights have been featured in the following publications.

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