Ramah Vaughn is a Director of Utilities Intelligence, where he delivers actionable insights to utilities across the country to improve customer satisfaction. Mr. Vaughn is also responsible for helping clients prioritize initiatives based on voice-of-the-customer data.
Before joining J.D. Power, Mr. Vaughn led the customer insights team for Baltimore Gas & Electric where he was responsible for fielding research and improving customer experience.
Mr. Vaughn earned a bachelor’s degree in information science from Morgan State University.
Expertise & Speaking Topics
- Customer satisfaction goal setting
- Customer satisfaction targeting
- Natural gas utilities
- Electric utilities
Where you've heard from Ramah Vaughn
You may have seen Ramah or read his most recent insights here:
UCC
J.D. Power Utility Client Conference
Price Satisfaction Biggest Contributor to Decrease in Gas Utility Business Satisfaction, J.D. Power Finds
AP News