J.D. Power Email Delivery Instructions

Add J.D. Power to your list of safe senders, contacts, or address book to make sure you’re receiving our latest press releases, insights, and event announcements.

If you do not see emails from J.D. Power in your inbox, they may have mistakenly been sent to your spam folder or be blocked by a company filter. If it is blocked by a company filter, we would ask that you connect with your IT team to allowlist our dedicated IP address and email domain:

• Dedicated IP: 3.210.190.228
• Domain: @discover.jdpower.com

If the email is showing up in your spam folder, find the email from J.D. Power, open it and mark it as “Not spam”. Next, you can click on your email provider below for instructions on how to add insights@discover.jdpower.com to your allow list.

If you have any questions or run into any issues with these instructions, please do not hesitate to contact us. Also, please be assured that if you no longer wish to receive our emails, you may opt out at any time.

Thank you, and we look forward to connecting with you soon!

The J.D. Power Team
   

 

 

Gmail

At times, Gmail sends emails you want to the Spam folder. If you do not readily find an email from J.D. Power, please check your Gmail Spam Folder:

To assure you continue to get emails you asked to receive, Create a Filter:

1. If you find an email from J.D. Power in Gmail spam
2. Open the email please.
3. Click 'Dots' button on the top right, to reveal your choices.

Click Filter messages like this

Reply

Forward

Filter messages like this

 

 

 

 

 

Click the button Create filter to open your settings.

From the next menu, please check these options:

Never send it to Spam

Always mark it as important

Also apply filter to matching conversations

Categorize as: Choose Category...

 

 

 

 

 

 

 

Under the "Categorize as: Choose Category..."

1. Click the dropdown icon next to "Choose Category..."
2. Please select Primary in the next options menu.

Choose Category...

Primary

Social

Updates

Forums

Promotions

 

 

 

 

 

 

 

 

 

 

Click the blue  Create filter  button, to save your settings.

Now you will always see J.D. Power in your Primary Inbox tab!
Next, if the email remains open? Please mark the email as "Not spam"

 

 

 

 

 

 

 

Select "Change labels..."
Check the box next to Inbox

Tap OK to save your settings.

If you are using Gmail Tabs such as "Promotions" please open your Promotions tab in Gmail.

1. When you find the email from J.D. Power
2. Tap the menu icon - top right.
3. Then select Move to.
   

   Move to

   Snooze

   Change labels

   
   
   
   
   
   
   
   
   
   
4. Then select Primary from the list.
   

This should help Gmail to know, you always want to see J.D. Power in your Primary Inbox tab.

 

 

Outlook 2003, Outlook 2016 and Outlook Office 365

To ensure you continue to receive important emails in Outlook Office:
Please add J.D. Power to your list of "Safe senders" on Outlook:

1. Right click our email in your Inbox email list pane.
2. On the menu displayed move your mouse over or tap Junk
3. Click or tap on Never block sender in the menu that rolls out.
4. The resulting popup will say:
5. "The sender of the selected message has been added to your Safe Senders List."
6. Click OK

To add sender to address book:

1. Open the email
2. Right click on the from address
3. Choose Add to contacts option

 

 

Outlook Mobile App

 

Outlook's mobile app now offers a "Focused Inbox" for your important email

- To add J.D. Power to your list of Focused Inbox on the Outlook App...

Please open the mobile Outlook app on your Android, Microsoft or iPhone:

Then open the email from J.D. Power:

1. Click the dropdown menu on the top right of your Inbox.
2. On the menu displayed tap Move to Focused Inbox
   
   
   
3. Select the Move this and all future messages button.
   
   
   
4. Tap Move

Now all future messages from J.D. Power will appear in your Focused Inbox
You can also remove unwanted emails from your Focused Inbox as well by repeating this process in your Focused tab.

 

 

Outlook.com

 

In the new Outlook.com you must click the Wait it's safe link if you find emails incorrectly identified as spam.
Entering the email contact in the address book or contacts no longer safelists the sender.
To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

1. Check the Junk folder. If you see the J.D. Power email in your Inbox
2. Open the email from J.D. Power...
3. Click the "Wait it's safe" link

Mark Sender as "Wait it's safe!

-------------------------------------------

J.D. Power (insights@discover.jdpower.com)
To: you@outlook.com

Microsoft SmartScreen marked this message as junk and we'll delete it after ten days.
Wait, it's safe! | I'm not sure. Let me check

-------------------------------------------

Manually Add to Safe List

1. Click gear the icon on the top right.
2. Select Options in the drop down list.
3. On the Options page under Preventing junk email click Safe and blocked senders
4. Click the link Safe senders on the next page.
5. Enter the email address insights@discover.jdpower.com in the text box.
6. Click Add to list
7. J.D. Power will now be added to your list of Safe senders
8. Emails added to your Safe senders will not be delivered by mistake to your Junk folder.

 

 

iPhone Mail App

 

iPhone Mail identifies most junk mail (spam) sent to your @icloud.com address or aliases, but it can mistakenly move email incorrectly to your Junk mail folder.
Periodically check the Junk folder for email messages that were marked as junk mistakenly.
To indicate that an email message from J.D. Power isn’t junk:

1. Open your Mail app and go to the Mailboxes screen
2. Scroll down to the folders area
   
   
   
3. Select the Junk folder.
4. Find the email from J.D. Power and slide it left to see options.
   
   
   
5. Tap the More button.
6. Tap the Mark button.
   
   
   
7. Tap the Mark as Not Junk button.
   
   

The message is moved to your Inbox. Subsequent email messages from J.D. Power will no longer be marked as junk.
By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to safelist relevant email.

 

Yahoo! Mail

 

If you do not see an email from J.D. Power in your Inbox...
Check your Spam Folder. If an email from J.D. Power is there?

1. Please open the email.
2. Next click the Not Spam button on the top toolbar.

To ensure delivery: Create a filter to automatically send email from J.D. Power to your Inbox.

1. Move your mouse over or tap the Gear icon in the top right navigation bar.
2. Select Settings from the list that drops down.
3. Choose Filters located on the left side of the page.
4. Click the Add button on the Filters page.
5. Create a name such as Safelist in the Filter name field.
6. In the From field leave the default contains selected.
7. Enter our email address insights@discover.jdpower.com in the text box next to Contains...
8. Choose the destination folder to which you would like the message delivered. For example: Inbox.
9. Click or tap Save...
10. You will see in the next screen -Deliver to Inbox if From contains J.D. Power
11. Click or tap Save on this screen.
12. You will be returned to your Yahoo! Inbox.

 

 

AOL Web Mail

 

To ensure important emails get delivered to your AOL Inbox- Please complete these two steps:

If you find J.D. Power in your spam folder:

1. Right click the email.
2. Click "Not spam" in the resulting list.

Add insights@discover.jdpower.com to your Address Book:

1. - Open the email from J.D. Power
2. - Click the show details link next to J.D. Power in the From field.
3. - Move your mouse over or tap insights@discover.jdpower.com to show the menu.
4. - Click or tap Add contact in the menu displayed.
5. - Add J.D. Power to the name fields
6. - Click Add contact

Next: Please Enable Images

1. - By default AOL now blocks all images.
2. - Open the email from J.D. Power please.
3. - Click Don't block this sender please.
4. - Now you will see our complete emails with no effort on your part...

Email from that Domain will now be delivered straight to your Inbox.