Eric Berg brings over 25 years experience in the contact center industry, including VP of a 900 seat, multi-site contact center operation as well as founding two work from home contact centers with hundreds of work from home agents.
Eric has built WAH operations in a BPO environment and delivered excellence in CX and EX, and is part of our solutions team helping clients implement WAH solutions.
Eric is a columnist for the national trade magazine, The Contact Center Pipeline.
Eric is the founder and executive board member of the Midwest Contact Center Association, one of the largest contact center associations in the US (2,000 members, 450 contact centers).
Eric is a nationally known expert and speaker on industry best practices; speaking at Call Center Week, ICMI and contact center association events across the country.
Eric has industry leading expertise in work from home strategies, agent recruiting solutions, applicant intake process, outsourcing strategy, leadership development, contact center management, virtual training and employee engagement and retention.
Eric has supported numerous Fortune 500 clients throughout his career including: Ecolab, Target, Meijer Foods, GE Fleet, AbbVie, Starbucks, Costco, UnitedHealth, Waste Management, Apple, Sprint and Verizon.