StephenCrewdson

Stephen Crewdson

Senior Director, Insurance Intelligence
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Stephen Crewdson is a Senior Director in the Global Insurance Intelligence Group at J.D. Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at J.D. Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at J.D. Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.

Before rejoining J.D. Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.

Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.

Expertise & Speaking Topics

  • Auto Insurance Shopping
  • Home Insurance Shopping
  • Independent Agent Channel
  • Small Commercial Insurance
  • Customer Experience Benchmarking & Improvement 

Where you've seen Stephen

Most recently, Stephen took the stage at the Society of Insurance Research Annual Conference.

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Where you've read insights from Stephen

Stephen's insights have been featured in the following publications.

Check out a few recent articles citing his insights: