Over half (53%) of all customers believe climate change is “serious” or “very serious,” and 82% of customers are served by a utility with a carbon-reduction target. Customer awareness, engagement, and advocacy are the three key drivers to sustainability initiative success.
Awareness
Engagement
Advocacy
J.D. Power Can Help.
Opportunity for Improvement
The average Sustainability Index score for ranked utilities is 28 on a 100-point scale.
Key Drivers
Sustainability Index performance is measured on the three dimensions associated with the sustainability drivers: awareness, engagement, and advocacy.
Subscribe to the Sustainability Index Study for natural gas utilities and receive:
PowerSoucre Access
Access the study data through our bespoke data dashboard
Survey Response Data
Survey response data from your utility's service territory
Customer Analysis
Expert custom analysis based on customers in your utility's service territory
Sustainability Views
Analysis of the sustainability views of these customers
Best Practices
A best practices report to help your utility operate as efficiently as possible when it comes to customer sustainability initiatives
Executive Report and Readout Session
A customized executive report and readout session with our experts
Ready to Learn More?
Contact us today to discover how J.D. power Sustainability Index data is the solution your natural gas utility is looking for.