The J.D. Power U.S. Wireless Network Quality Study provides a detailed assessment of wireless customers’ usage activities in areas that impact network performance. The study assesses the most recent usage with calling, messaging and data activities, and identifies the areas that impact customers’ perceptions of network quality.
Key Dates
2023 Volume 1
2024 Volume 1
2024 Volume 2
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
2024 Volumes 1 and 2
Mid-Atlantic
North Central
Northeast
Southeast
Southwest
West
(Updated 12/12/23)
The J.D. Power Wireless Customer Care Study measures satisfaction with the entire customer care service experience, from initial contact to problem resolution, based on recent customer experiences. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance across the United States.
Key Dates
2023 Volume 12024 Volume 1
2024 Volume 2
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
2024 Volumes 1 and 2
Mobile Network Operators
Full-Service Mobile Virtual Network Operators
Value Mobile Virtual Network Operators
(Updated 12/12/2023)
The J.D. Power U.S. Wireless Retail Experience Study measures satisfaction based on recent customer purchase experiences across four point-of-purchase contact channels: phone, retail walk-in, website and mobile app. The study provides key insights into the drivers of positive purchase experiences as well as the trends that impact wireless retail performance and purchase rates.
Please note that, beginning with 2023 Volume 2, the "U.S. Wireless Purchase Experience Study" became the U.S. Wireless Retail Experience Study.
Key Dates
2023 Volume 1
2023 Volume 2
2024 Volume 1
2024 Volume 2
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
2024 Volumes 1 and 2
Mobile Network Operators
Full-Service Mobile Virtual Network Operators
Value Mobile Virtual Network Operators
(Updated 12/12/23)
The J.D. Power Wireless Total Ownership Experience Study examines customer satisfaction with the entire ownership experience, including satisfaction with their carrier, cost and promotions, billing and payment, communications, customer service, network quality, and purchase process. The study provides a competitive benchmark to measure customer advocacy and loyalty; identify improvement initiatives; and compare wireless carrier performance.
Key Dates
2022 Volume 2
2023 Volume 1
2023 Volume 2
2024 Volume 1
Press Release & Award Information: There are no awards or press release for this study.
2023 & 2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
2023 Volume 1
Mobile Network Operators
Mobile Virtual Network Operators
Value Mobile Virtual Network Operators
2023 Volume 2 and 2024 Volume 1
Mobile Network Operators
Full-Service Mobile Virtual Network Operators
Value Mobile Virtual Network Operators
* Beginning with 2022 Volume 1, the Sprint brand will no longer be ranked or included in the J.D. Power Wireless studies (all studies on the Wireless Carrier Satisfaction Platform and in the Wireless Business Satisfaction Study). On April 1, 2020, T-Mobile announced the merger with Sprint. During the transition period as these two companies integrated, Sprint was ranked as a separate brand (as is typical during the integration period of mergers and acquisitions). For all brands involved in mergers and acquisitions, J.D. Power Research Science reviews the status of each brand prior to fielding each study. Based upon the findings and the fact that it has been publicly communicated that the process of discontinuing the Sprint brand started in August 2020, it has been determined that the Sprint brand is no longer actively marketed to consumers and that Sprint products and services are no longer being offered to prospective customers. As a result, Sprint will no longer be ranked or included in J.D. Power’s Wireless studies. Respondents who identify Sprint as their carrier will not be surveyed.
(Updated 12/1/23)
The J.D. Power U.S. Business Internet Satisfaction Study measures business customer satisfaction with voice and data services among small businesses (one to 19 employees); medium businesses (20 to 499 employees); and large enterprise businesses (500+ employees).
Key Dates
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Small Business
Medium Business
Large Enterprise
(Updated 2/12/24)
The J.D. Power U.S. Internet Service Provider Satisfaction Study measures key drivers of satisfaction among residential customers who currently subscribe to an Internet service.
Key Dates
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Wired Internet - East Region
Wired Internet - North Central Region
Wired Internet - South Region
Wired Internet - West Region
Wireless Internet - National
(Updated 12/1/23)
The J.D. Power U.S. Television Service Provider Satisfaction Study measures key drivers of satisfaction among customers who currently subscribe to a television service.
Key Dates
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2024 Brands Targeted to be Profiled (final profiled list will be available upon study publication)
Cable/Satellite TV - East Region
Cable/Satellite TV - North Central Region
Cable/Satellite TV - South Region
Cable/Satellite TV - West Region
Cable/Satellite TV - National
Live TV Streaming
(Updated 12/1/23)
The J.D. Power U.S. Business Wireless Satisfaction Study measures overall satisfaction of business customers with their current wireless service provider.
Key Dates
Press Release & Award Information: J.D. Power issues national press releases highlighting key findings and top-to-bottom rankings from award-eligible studies. The brand(s) that rank highest in each award-eligible segment and meet predetermined award criteria will have the opportunity to enter into a licensing agreement through the J.D. Power Awards Program, which requires subscribing to the study as a prerequisite. Learn more >
Brands that rank above the industry average for their segment and subscribe to the study earn the opportunity to commission a J.D. Power Performance Report. J.D. Power Performance Reports are customized, client-commissioned reports that highlight above-average performance by companies in J.D. Power syndicated studies. Each report is written and designed by J.D. Power, and features research findings and charts from the study, with a focus on sponsoring client's ranking and performance. Learn more >
2023 Brands Targeted to be Profiled*
(final profiled list will be available upon study publication)
Small Business (formerly Very Small Business)
Medium Business (formerly Small/Medium Business)
Large Enterprise
* The Sprint brand will no longer be ranked or included in the J.D. Power Business Wireless Satisfaction Study. On April 1, 2020, T-Mobile announced the merger with Sprint. During the transition period as these two companies integrated, Sprint was ranked as a separate brand (as is typical during the integration period of mergers and acquisitions). For all brands involved in mergers and acquisitions, J.D. Power Research Science reviews the status of each brand prior to fielding each study. Based upon the findings and the fact that it has been publicly communicated that the process of discontinuing the Sprint brand started in August 2020, it has been determined that the Sprint brand is no longer actively marketed to consumers and that Sprint products and services are no longer being offered to prospective customers. As a result, Sprint will no longer be ranked or included in J.D. Power’s Wireless studies. Respondents who identify Sprint as their carrier will not be surveyed.
(Updated 7/24/23)
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