Inflation is Affecting the Travel Industry...

...just not the way you may think. From the price of eggs to the day-to-day costs of running a business, inflation seems to be the headline everywhere lately. With the doom and gloom surrounding soaring prices, you might think leisure travel would be one of the first expenses to go. You’d be wrong.

The Results Are In!

According to the J.D. Power 2023 North America Airline Satisfaction Study,^SM customer satisfaction with major airlines is down significantly for a second consecutive year, introducing the risk of possible brand damage if the current pattern of price hikes, staffing shortages and reduced routes continues. Which airlines soared above the rest?

Airport Satisfaction Study: Wave 3 Webinar

Join us as we review the wave 3 results of the J.D. Power 2023 North America Airport Satisfaction Study on Wednesday, June 7^th at 1pm ET (10am PT). Register for the webinar here>>>

In the News 

• The Best Airlines in America in 2023, Ranked by J.D. Power
• Chaos at the Airport! Pro Strategies for Surviving the Next Air Travel Meltdown 
• US Airline Passengers are Getting Increasingly Frustrated. Here's Why
• Southwest, Delta and JetBlue Win Top Marks for Customer Satisfaction in J.D. Power Survey
• Why Airline Flyers are Fuming
• High Air Fares Drive Down Passenger Satisfaction in Airline Industry

The Latest Business Travel Survey Results are In...

Business travel may be limited in the next six months due to company or department budget constraints. The share of business executives agreeing that costs will constrain employee travel has risen from 59% in 2022 Q4 to 71% in 2023 Q1. Read more in the latest Business Travel Survey conducted by J.D. Power in partnership with USTA and Oxford Economics >>>

Fielding Announcements

The 2024 studies that are in field or will begin fielding shortly are:

• North America Airline Satisfaction Study: fielding began April 2023
• North America Hotel Guest Satisfaction Study: fielding begins in June 2023
• North America Airport Satisfaction Study: fielding begins in August 2023
• U.S. Senior Living Satisfaction Study: fielding begins in June 2023 (for the 2023 study year)

View fielding information, profiled brands, data publish dates, and more on the Travel and Hospitality Syndicated Studies Dates and Details page>>>

Managing Director, Travel, Hospitality and Retail

Practice Lead, Hospitality Intelligence

Senior Director, Travel

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