Your Monthly Travel & Hospitality Intelligence Newsletter
from J.D. Power
Welcome to the monthly Travel & Hospitality Intelligence newsletter. In this series, we'll be sharing vital information regarding data, trends, and thought leadership across the travel and hospitality industries. From the impact of traveler experience on satisfaction to burgeoning digital trends, we'll be covering it all.
As business travelers long for recovery, some large companies are resistant to returning their employees to the skies. What does this mean for the future of business travel?
The J.D. Power 2021 North America Third-Party Hotel Management Guest Satisfaction Benchmark found a decline in overall guest satisfaction driven by reduced food-and-beverage and staff service.
The benchmark, which evaluates guest satisfaction with branded hotels that are operated by the largest third-party management companies, found that guest satisfaction remains stable for amenities such as Wi-Fi, pools and fitness centers.
Are you attending the Future Travel Experience Global conference in September? You won't want to miss the keynote presentation from Mike Taylor, Managing Director of Travel, Hospitality and Retail at J.D. Power. Be sure to stop in on Thursday, September 8th!
Short-Term Rentals
Price is playing a pivotal role in the decision making process for travelers. Learn more about this and other key factors influencing lodging choices in our 2022 North America Hotel Guest Satisfaction Index Study results overview.
