The J.D. Power North America Airport Satisfaction Study measures passengers’ satisfaction with their airport experience
among mega-, large-, and medium-size airports in North America. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience.
Key Dates*
* Subject to change
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
Mega
(Updated 06/26/2023)
The J.D. Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study is continuously fielded throughout the year.
The study measures performance and satisfaction by class of cabin. The report will be grouped by three categories: First Class and Business Class, Premium Economy and Economy. The modified factor model measures passenger satisfaction with airline carriers based on performance in seven factors: reservation, check-in, boarding, baggage, aircraft, flight crew, in-flight services, costs & fees. We will continue to expand coverage of airline lounges, amenities, boarding, baggage, food & beverage, in-flight entertainment plus connectivity.
Key Dates*
*Subject to change
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
First/Business
Premium Economy
Economy/Basic Economy
(Updated 07/20/2023)
The J.D. Power North America Rental Car Satisfaction Study measures customer satisfaction with the entire airport rental car experience, from reservation to vehicle return. Subscribers may leverage J.D. Power data to better understand their competitive position and measure components that drive overall rental car satisfaction at North
American airport locations.
Key Dates*
*Subject to change
2023 Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
2024 Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
(Updated 07/20/2023)
Hoteliers who make their customer experience a priority will reap the benefits in profits and reputation. Understanding the Voice of the Customer is the first step in targeting performance improvement initiatives that may increase overall guest satisfaction. High levels of satisfaction correlate markedly with influencing guest retention, incremental spend and brand loyalty, which contribute to a healthier bottom line.
The J.D. Power North America Hotel Guest Satisfaction Index Study measures guest satisfaction with the entire hotel stay experience, from pre-stay communication to check-out, based on a recent guest stay. The study benchmarks brand performance in each of the following market segments: luxury, upper upscale, upscale, upscale extended stay, upper midscale, upper midscale and midscale extended stay, midscale, economy extended stay and economy. See the complete brand list below.
Subscribers to the 2023 North America Hotel Guest Satisfaction Study will have the opportunity to meet directly with the J.D. Power team to better understand the results and discuss actionable recommendations for performance improvement. Subscribers also have access to the analytical tools and consultation needed to gain a comprehensive, in-depth understanding of your brand’s performance relative to competitive brands in the marketplace.
2023 Key Dates*
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
LuxuryEconomy Extended Stay
Economy
** New brand to 2023 study
(Updated 06/08/2023)
Hoteliers who make their customer experience a priority will reap the benefits in profits and reputation. Understanding the Voice of the Customer is the first step in targeting performance improvement initiatives that may increase overall guest satisfaction. High levels of satisfaction correlate markedly with influencing guest retention, incremental spend and brand loyalty, which contribute to a healthier bottom line.
The J.D. Power North America Hotel Guest Satisfaction Index Study measures guest satisfaction with the entire hotel stay experience, from pre-stay communication to check-out, based on a recent guest stay. The study benchmarks brand performance in each of the following market segments: luxury, upper upscale, upscale, upscale extended stay, upper midscale, upper midscale and midscale extended stay, midscale, economy extended stay and economy. See the complete brand list below.
Subscribers to the 2024 North America Hotel Guest Satisfaction Study will have the opportunity to meet directly with the J.D. Power team to better understand the results and discuss actionable recommendations for performance improvement. Subscribers also have access to the analytical tools and consultation needed to gain a comprehensive, in-depth understanding of your brand’s performance relative to competitive brands in the marketplace.
2024 Key Dates*
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
LuxuryEconomy Extended Stay
Economy
(Updated 06/08/2023)
J.D. Power’s Third-Party Hotel Management Guest Satisfaction Benchmark enables third-party hotel management firms to measure service quality and key factors driving guest satisfaction across properties under management and benchmark guest satisfaction performance against other third-party operators. In addition, subscribers are able to identify strengths, weaknesses, and opportunities via performance diagnostics in all areas of operation including front-of-house staff service, guest rooms and housekeeping, food & beverage, services/amenities and more.
Key Dates*
*Subject to change
(Updated 05/10/2023)
The J.D. Power U.S. Senior Living Satisfaction Study measures resident and family satisfaction with residential communities for seniors. A study subscription provides your community with actionable insights about key drivers of satisfaction, staff, services and activities, cost, rooms, food and more. The information in the study empowers you to identify the elements that drive competitive differences in customer satisfaction in the senior living industry.
Subscribers to the J.D. Power U.S. Senior Living Satisfaction Study will have the opportunity to meet directly with the J.D. Power team to better understand the results and discuss actionable recommendations for performance improvement. Subscribers also have access to the analytical tools and consultation needed to gain a comprehensive, in-depth understanding of your brand’s performance relative to competitive brands in the marketplace.
Key Dates*
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
Independent Living
Holiday by Atria
Life Care Services
Brookdale Senior Living
Five Star Senior Living
Senior Lifestyle
Assisted Living/Memory Care
Brookdale Senior Living
Sunrise Senior Living
Five Star Senior Living
Atria Senior Living
Frontier Management*
Life Care Services*
Enlivant
*New to the 2023 study
(Updated 05/23/2023)
Mobile apps continue to grow in use and importance in the travel industry. They are a key driver of satisfaction with the overall travel experience. Travelers use mobile apps for booking, managing day-of-travel and account management and have high expectations based on experiences with high-performing apps—both within and outside of the travel industry. Travel brands with the best mobile app experience are well positioned to grow and take market share from competitors with apps that do not meet customer expectations.
The J.D. Power U.S. Travel App Satisfaction StudySM measures user satisfaction with travel apps across four segments of the travel industry: Airline, Hotel, Rental Car and Online Travel Agency.
Key Dates*
*subject to change
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
Airlines:
Hotels:
Rental Cars:
(Updated on 09/06/2023)
Travel websites draw millions of visitors daily and continue to be important to success in the travel industry. Even with the rise of apps, a significant amount of mobile traffic continues to flow to websites. Website experience is a key driver of satisfaction with the overall travel experience. Travelers use websites for planning, booking, managing day-of-travel and account management.
Consumers have high expectations based on experiences with high performing websites both within and outside of the travel industry. Travel brands with the best website experience are well positioned to grow/take market share from competitors.
Key Dates*
*subject to change
Brands Targeted to be Profiled (Final profiled list will be available upon study publication)
Airlines:
Hotels:
Rental Cars:
(Updated on 09/06/2023)
For more information about our syndicated studies, please contact your account representative below and we will reach out to you directly.
