travel

TRAVEL AND HOSPITALITY INTELLIGENCE

Syndicated Benchmark Study Dates and Details

Select the study name below for fielding, publish, and press release dates as well as award information if applicable. This page will be updated as dates and additional study details, including profiled brands, are finalized. We recommend that you bookmark this page and check back for the latest information.

The J.D. Power North America Airport Satisfaction Study measures passengers’ satisfaction with their airport experience
among Mega-, Large-, and Medium-size airports in North America. The study provides actionable insights that can support industry stakeholders in improving their performance and passengers’ overall airport experience.

Key Dates

2021 Study Publish and Press Release: Sept 2021
2022 Study
  • 2022 Fielding Begins: August, 2021
  • 2022 W1 Publish: Dec, 2021
  • 2022 W2 Publish: March, 2022
  • 2022 W3 Publish: June, 2022
  • 2022 Publish and Press Release: Sept 2022

Profiled Brands (Last Updated August 2020)

Mega

  • Hartsfield-Jackson Atlanta International Airport (ATL)
  • Los Angeles International Airport (LAX)
  • O'Hare International Airport (ORD)
  • Dallas/Fort Worth International Airport (DFW)
  • John F. Kennedy International Airport (JFK)
  • Denver International Airport (DEN)
  • San Francisco International Airport (SFO)
  • McCarran International Airport (LAS)
  • Seattle-Tacoma International Airport (SEA)
  • Miami International Airport (MIA)
  • Charlotte Douglas International Airport (CLT)
  • Toronto Pearson International Airport (YYZ)
  • Phoenix Sky Harbor International Airport (PHX)
  • Orlando International Airport (MCO)
  • George Bush Intercontinental Airport (IAH)
  • Newark Liberty International Airport (EWR)
  • Minneapolis-Saint Paul International Airport/Wold (MSP)
  • Logan International Airport (BOS)
  • Detroit Metropolitan Wayne County Airport (DTW)
    Fort Lauderdale-Hollywood International Airport (FLL)
Large
  • Philadelphia International Airport (PHL)
  • LaGuardia Airport (LGA)
  • Baltimore-Washington International Thurgood Marshall Airport (BWI)
  • Ronald Reagan Washington National Airport (DCA)
  • Salt Lake City International Airport (SLC)
  • Chicago Midway International Airport (MDW)
  • Vancouver International Airport (YVR)
  • Washington Dulles International Airport (IAD)
  • San Diego International Airport (SAN)
  • Honolulu International Airport (HNL)
  • Tampa International Airport (TPA)
  • Portland International Airport (PDX)
  • Montréal-Pierre Elliott Trudeau International Airport (YUL)
  • Calgary International Airport (YYC)
  • Dallas Love Field (DAL)
  • St. Louis Lambert International Airport (STL)
  • Nashville International Airport (BNA)
  • William P. Hobby Airport (HOU)
  • Austin-Bergstrom International Airport (AUS)
  • Oakland International Airport (OAK)
  • Louis Armstrong New Orleans International Airport (MSY)
  • Raleigh-Durham International Airport (RDU)
  • Kansas City International Airport (MCI)
  • San Jose International Airport (SJC)
  • John Wayne Airport, Orange County (SNA)
  • Sacramento International Airport (SMF)
    San Antonio International Airport (SAT)
Medium
  • Southwest Florida International Airport (RSW)
  • Indianapolis International Airport (IND)
  • Cleveland Hopkins International Airport (CLE)
  • Pittsburgh International Airport (PIT)
  • John Glenn Columbus International Airport (CMH)
  • Edmonton International Airport (YEG)
  • Cincinnati/Northern Kentucky International Airport (CVG)
  • General Mitchell International Airport (MKE)
  • Kahului Airport (OGG)
  • Palm Beach International Airport (PBI)
  • Bradley International Airport (BDL)
  • Jacksonville International Airport (JAX)
  • Ted Stevens Anchorage International Airport (ANC)
  • Albuquerque International Sunport (ABQ)
  • Ottawa/Macdonald-Cartier International Airport (YOW)
  • Buffalo Niagara International Airport (BUF)
  • Eppley Airfield (OMA)
  • Hollywood Burbank Airport (BUR)
  • Ontario International Airport (ONT)

The J.D. Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. The study is continuously fielded throughout the year.

The study measures performance and satisfaction by class of cabin.  The report will be grouped by three categories:  First Class+ Business Class, Premium Economy and Economy.  The modified factor model measures passenger satisfaction with airline carriers based on performance in seven factors: Reservation, Check-In, Boarding, Baggage, Aircraft, Flight Crew, In-Flight Services, Costs & Fees. We will continue to expand coverage of Airline Lounges, Amenities, Boarding, Baggage, Food & Beverage, In-Flight Entertainment plus connectivity.

Key Dates

  • 2021 Study Fielding Begins: Aug 2020
  • 2021 Press Release: May 2021
  • 2022 Study Fielding Begins: March 2021
  • 2022 Press Release: May 2022

2021 and 2022 Brand List (Last Updated March 2021)

First/Business

  • Air Canada
  • Alaska Airlines
  • American Airlines
  • Delta Air Lines
  • JetBlue Airways
  • United Airlines

Premium Economy

  • Air Canada
  • Alaska Airlines
  • American Airlines
  • Delta Air Lines
  • JetBlue Airways
  • United Airlines
  • WestJet

Economy/Basic Economy

  • Air Canada
  • Alaska Airlines
  • Allegiant Air
  • American Airlines
  • Delta Air Lines
  • Frontier Airlines
  • JetBlue Airways
  • Southwest Airlines
  • Spirit Airlines
  • United Airlines
  • WestJet

The J.D. Power North America Rental Car Satisfaction StudySM measures customer satisfaction with the entire airport rental car experience, from reservation to vehicle return. Subscribers may leverage J.D. Power data to better understand their competitive position and measure components that drive overall rental car satisfaction at North
American airport locations. 

Key Dates

  • 2021 Study Fielding Begins: June 2020
  • 2020 Wave 1-3 Publish: July 2021
  • 2020 Wave 4 Publish and Press Release: Oct 2021

Profiled Brands (Last Updated August 2020)

  • Alamo
  • Avis
  • Budget
  • Dollar
  • Enterprise
  • Hertz
  • National
  • Thrifty

Hoteliers who make their customer experience a priority will reap the benefits in profits and reputation. Understanding the Voice of the Customer is the first step in targeting performance improvement initiatives that may increase overall guest satisfaction. High levels of satisfaction correlate markedly with influencing guest retention, incremental spend and brand loyalty, which contribute to a healthier bottom line.

The J.D. Power North America Hotel Guest Satisfaction Index Study measures guest satisfaction with the entire hotel stay experience, from pre-stay communication to check-out, based on a recent guest stay. The study benchmarks brand performance in each of eight market segments: luxury, upper upscale, upscale, upscale suites, upper midscale, upper and midscale suites, midscale and economy. See the brand list below

Subscribers to the 2022 North America Hotel Guest Satisfaction Study will have the opportunity to meet directly with the J.D. Power team to better understand the results and discuss actionable recommendations for performance improvement. Subscribers also have access to the analytical tools and consultation needed to gain a comprehensive, in-depth understanding of your brand’s performance relative to competitive brands in the marketplace. 


2022 Key Dates

  • 2022 Study Fielding Begins: June,  2021
  • 2022 Wave 1-3 Publish: September 2021, January 2022 and March 2022
  • 2022 Wave 4 Publish and Press Release: July 2022 (Subject to change)

Brand List (Last Updated May 2021. **New brands in 2022 study)

Luxury
  • Destination by Hyatt
  • Fairmont
  • Four Seasons
  • Grand Hyatt
  • InterContinental Hotels & Resorts
  • JW Marriott
  • Loews Hotels
  • St. Regis
  • The Luxury Collection
  • The Ritz-Carlton
  • Trump Hotels
  • W Hotels
  • Waldorf Astoria
Upper Upscale
  • Autograph Collection
  • Canopy by Hilton**
  • Curio Collection by Hilton
  • Embassy Suites by Hilton
  • Graduate Hotels
  • Hard Rock Hotel
  • Hilton Hotels & Resorts
  • Hotel Indigo
  • Hyatt Centric
  • Hyatt Regency
  • Kimpton
  • Le Meridien
  • Margaritaville Hotels & Resorts
  • Marriott
  • Millennium Hotels
  • Omni Hotels & Resorts
  • Renaissance Hotels
  • Royal Sonesta**
  • Sheraton
  • Tribute Portfolio
  • Westin Hotels & Resorts
  • Wyndham Grand Hotels
Upscale
  • AC Hotels by Marriott
  • aloft Hotels
  • Ascend Collection
  • Best Western Premier
  • Best Western Premier Collection
  • Cambria Hotels
  • Courtyard by Marriott
  • Crowne Plaza
  • Delta Hotels
  • DoubleTree by Hilton
  • element
  • Four Points by Sheraton
  • Hilton Garden Inn
  • Hyatt Place
  • Radisson
  • Sonesta Hotels**
  • SpringHill Suites by Marriott
  • Wyndham Hotels
Upscale Suites
  • Homewood Suites by Hilton
  • Hyatt House
  • Residence Inn
  • Staybridge Suites
Upper Midscale
  • Best Western Plus
  • Clarion
  • Comfort Inn
  • Comfort Suites
  • Country Inn & Suites by Radisson
  • Drury Hotels
  • Fairfield by Marriott
  • Hampton by Hilton
  • Holiday Inn
  • Holiday Inn Express Hotels
  • La Quinta Inns & Suites
  • Trademark Collection by Wyndham
  • Wyndham Garden
Upper and Midscale Suites
  • Candlewood Suites
  • Hawthorn Suites by Wyndham
  • Home2 Suites by Hilton
  • Sonesta ES Suites**
  • Sonesta Simply Suites**
  • TownePlace Suites by Marriott
Midscale
  • AmericInn by Wyndham
  • Baymont
  • Best Western
  • Quality Inn
  • Ramada by Wyndham
  • Sleep Inn
  • Tru by Hilton
  • Wingate by Wyndham
Economy
  • Americas Best Value Inn
  • Days Inn by Wyndham
  • Econo Lodge
  • Extended Stay America
  • Howard Johnson by Wyndham
  • InTown Suites
  • Knights Inn
  • Microtel by Wyndham
  • Motel 6
  • OYO Hotels
  • Red Roof Inn
  • Rodeway Inn
  • Studio 6
  • Super 8 by Wyndham
  • SureStay by Best Western
  • Travelodge by Wyndham
  • WoodSpring Suites

The J.D. Power U.S. Senior Living Satisfaction Study measures resident and family satisfaction with residential communities for seniors. A study subscription provides your community with actionable insights about key drivers of satisfaction, staff, services and activities, cost, rooms, food and more. The information in the study empowers you to identify the elements that drive competitive differences in customer satisfaction in the senior living industry. See the profiled brand list below.  

Subscribers to the 2021 J.D. Power U.S. Senior Living Satisfaction Study will have the opportunity to meet directly with the J.D. Power team to better understand the results and discuss actionable recommendations for performance improvement. Subscribers also have access to the analytical tools and consultation needed to gain a comprehensive, in-depth understanding of your brand’s performance relative to competitive brands in the marketplace. 

2021 Key Dates

  • 2021 Study Fielding Begins: June, 2021
  • 2021 Publish and Press Release: November 17, 2021 (Subject to change)

Profiled Brand List

Independent Living
Holiday Retirement
Life Care Services
Brookdale Senior Living
Five Star Senior Living
Atria Senior Living
Senior Lifestyle

Assisted Living/Memory Care
Brookdale Senior Living
Sunrise Senior Living
Five Star Senior Living
Atria Senior Living
Enlivant
Senior Lifestyle

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