customer service work at home personWork-At-Home Best Practices Spotlight - Employee Engagement 

 A Complimentary Webinar from the J.D. Power Customer Service Advisory team
Date: Thursday, May 21, 2020 | Time: 2:00 - 2:30 PM ET | Register Now > 

Successful Work-At-Home (WAH) operations have the required technologies, the right policies and the right management teams in place. All good management teams keep their eyes on two things: their customers and their employees. So how can you evaluate whether your team is properly managing their employees?

We invite you to join us on Thursday, May 21st at 2:00 PM ET for a complimentary webinar where we will discuss best practices to measure employee satisfaction and maximize the chances of both employee satisfaction and customer success in WAH operations. Our J.D. Power customer service experts will be joined by our guest presenter, Eric Berg, CEO of CallCenterPro Consulting, to discuss the following:
  • Key technology review
    What capabilities are critical for high-employee engagement?
    What capabilities are critical for effective people management?
  • Key practices review
    What drives low employee attrition?
    What is the difference between the WAH environment and the brick-and-mortar environment?
  • Strategic guidance
    What few pieces of advice would our presenters give to new leaders grappling with how to manage their WAH team’s effectively?

Register Now

Speaker Line Up

MarkMillerHeadshotMark Miller
Mark is the Customer Service Advisory Practice Lead at J.D. Power
Learn more about Mark >



Guest Presenter: Eric Berg
Eric is the CEO of CallCenterPro Consulting
Learn more about Eric >

If you have any questions about this webinar or are looking for additional information on what your contact center can do to maximize effectiveness in the new reality, please let us know. We're here to support you as you work to support your customers.