A new year means an opportunity to reflect – and time to anticipate what may be coming ahead. With 2024 right around the corner, we connected with leaders from our P&C Insurance Intelligence practice to get their take on what we should expect to see across the insurance customer lifecycle in the new year.
To capture even more actionable insights, the 2023 U.S. Claims Digital Experience Study, which is available to subscribers now, has undergone a light refresh including a fully revised Key Performance Indicator (KPI) model. We invite you to check out the updates now.
LEARN ABOUT WHAT'S NEW IN THE 2023 STUDY >
Want a sneak peek at study results? Check out this infographic >
The 2023 U.S. Cross-Industry Customer Service Experience Study showed that approximately 40% of customers had to provide the same information more than once when interacting with a brand over the phone. And that repetition is detrimental to their overall brand experience.
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PRESS RELEASE
2023 U.S. Claims Digital Experience Study
The 2024 J.D. Power Insurance Intelligence research calendar is available for download. Make sure to mark your calendar for key dates including wave publishes, final publishes, and press releases for our suite of studies.
And you can always get the latest dates and details on our study pages >
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