Camille Rosales

Camille Rosales is a visionary leader with over 13 years of experience driving transformation in customer experience, BPO operations, and organizational strategy. As the Founder and CEO of Synervo Group, Camille leads a consulting firm specializing in designing and optimizing contact centers. Her focus on leveraging advanced technologies such as AI, IVR systems, and chatbots has delivered measurable results in improving efficiency, enhancing customer satisfaction, and reducing operational costs.

Previously, as Vice President of Customer Support at Hippo Insurance Services, Camille led a global team of over 250 professionals and implemented cutting-edge solutions that streamlined operations and achieved industry-leading performance benchmarks. Her strategic initiatives not only optimized workflows but also cultivated a culture of inclusivity and collaboration.

A staunch advocate for career advancement in the contact center industry, Camille serves as a board member of the Austin Contact Center Alliance. She champions the development of local talent and actively works to bridge the diversity gap in customer experience and insurance sectors. Through leadership panels and mentoring programs like Everwise, she supports professionals in achieving their career aspirations.

Camille’s dedication to innovation and community extends beyond the workplace. She is passionate about creating solutions that combine technology with the human touch, ensuring organizations can meet evolving customer expectations while maintaining a focus on empathy and care. Her ability to integrate AI and automation into customer experience strategies underscores her commitment to driving the future of the industry.