About
Speakers
Sponsors
Travel
FAQ
Register

Meet Our Speakers

Each year the agenda includes candid conversations with the industry's top executives and key industry thought leaders. Join us for a deep dive into the forces impacting the utility industry using precise data, robust analytics and diverse consumer insights.

J.D. Power Speakers

Andrew Heath, Ph. D.

VP, Utility and Technology, Media & Telecom (TMT) Intelligence

J.D. Power

Andrew Heath, Ph. D.

VP, Utility and Technology, Media & Telecom (TMT) Intelligence

J.D. Power

Andrew Heath, Ph. D.

Andrew Heath is Vice President, Utility and Technology, Media & Telecom (TMT) Intelligence at J.D. Power.

Dr. Heath has more than 30 years of experience working within the services and utility sectors in both the United States and the UK. He leads the J.D. Power Sustainability Leadership Program. Prior to joining J.D. Power in 2011, he was the director of customer satisfaction services at E Source. Prior to that, he was CIO at Powergen, now E.ON, where he developed the company’s UK e-business strategy.

Dr. Heath received a bachelor’s degree in management science from the University of Lancaster and a Ph.D. in management science from Imperial College, London.

Ramah Vaughn

Director, Utilities Intelligence

J.D. Power

Ramah Vaughn

Director, Utilities Intelligence

J.D. Power

Ramah Vaughn

Ramah Vaughn is a Director of Utilities Intelligence, where he delivers actionable insights to utilities across the country to improve customer satisfaction. Mr. Vaughn is also responsible for helping clients prioritize initiatives based on voice-of-the-customer data.

Before joining J.D. Power, Mr. Vaughn led the customer insights team for Baltimore Gas & Electric where he was responsible for fielding research and improving customer experience.

Mr. Vaughn earned a bachelor’s degree in information science from Morgan State University.

James McGiven

Owner

Small Agency

James McGiven

Owner

Small Agency

James McGiven

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aliquam dictum massa neque, ut accumsan dui iaculis sit amet. Vivamus gravida placerat massa ut rutrum. Vestibulum nec dignissim lacus, at dapibus mi. Orci varius natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Phasellus lobortis maximus scelerisque. Phasellus pulvinar condimentum erat, et ornare nulla hendrerit eget. Vestibulum fermentum ex mauris. Etiam porttitor mollis felis, sit amet gravida metus maximus eu. Nam at felis quis felis pretium facilisis nec et sem. Praesent consequat faucibus velit, et bibendum velit. Cras consequat odio cursus leo faucibus, quis hendrerit nunc consectetur. Sed euismod magna a dui dapibus iaculis.