FAQ
Event Details
What is the Utility Client Conference?
Exclusively for J.D. Power clients and invited guests, the Utility Client Conference brings together experts, peers, and strategic leaders from across the utility industry for a jam-packed two-day conference.
What is the event date?
September 2 - 3, 2026
Where will the event take place?
The event will be hosted at the LondonHouse Chicago, Curio Collection by Hilton located at 85 E Wacker Dr, Chicago, IL 60601.
What time will the event start?
To be announced.
Where can I find the event agenda?
The full agenda will be released early Fall. Please check the agenda page for more details.
Hotel & Travel
Is there a discounted room rate at the LondonHouse hotel?
Yes, J.D. Power has a negotiated room rate of $249.00 per night, plus all applicable state and local taxes. Details on when you can begin booking your room will be shared soon.
May I call the hotel directly to book my room?
No, all reservations must be confirmed utilizing the link provided.
When is the last day I can reserve a room at the J.D. Power discounted rate?
Details will be shared soon.
What is the closest airport?
Chicago Midway Airport (MDW) is about 13 miles away. Chicago-OHare International Airport (ORD) is a bit farther, but still close at approximately 17.7 miles away.
How do I get from the airport to my hotel?
There are many different transportation options servicing the Chicago area, including the train, ride share, taxis, car rental and private car services.
Other Details
How should I dress?
During the conference, business casual attire is appropriate. Plan to bring a light jacket or sweater for the cool hotel temperatures.
What kind of weather should I anticipate?
The average temperatures in Chicago, IL in September is pleasant and warm. We can expect highs of 74°F and lows of 61°F. Please note that the meetings will be held indoors and can be cooler, please plan accordingly.
Can anyone attend the Executive Forum?
No, the Executive Forum is by invitation only.
Can anyone attend the Utility Client Conference?
No, the Utility Client Conference is by invitation only.
Will Wi-Fi be available?
Yes, Wi-Fi will be available throughout the conference, in and around the hotel and meeting rooms.
I have specific questions that are not addressed here. Who can help me?
For further questions, please email events@jdpa.com.