Introduction
Smarter, safer, better vehicles should be less risky to operate and, when built with repair and resilience in mind, may also be cheaper and easier to fix when accidents do happen. The technologies car makers introduce to make vehicles “smarter, safer, better” may be optional equipment and can cause variations in initial value of the new vehicle and retained value as that vehicle hits used car years which in turn has lingering effects on insurance. Auto insurance companies are increasingly using vehicle data to improve their risk assessment and pricing models for vehicles, drivers, driving conditions, operator behavior, and surrounding traffic. The vehicle data we will discuss in this guide includes connected car data, driver data, and data as it relates to features on a vehicle. This data can be collected from a variety of sources, including in-car sensors, GPS data, and even social media. By analyzing this data, insurers can better understand how drivers behave and how likely they are to get into accidents. This information can then be used to offer more personalized insurance rates and to provide drivers with more accurate information about their risk.
There are several ways that vehicle data can be used to make auto insurance companies more competitive. For example, insurers can use this data to:
Develop more accurate risk models
Provide drivers with more accurate information about their risk
Offer more personalized insurance rates
Detect fraud
Vehicle data can be used to detect fraud. For example, insurers can use data from GPS trackers to see if a driver is claiming to be in one place while they are actually driving somewhere else. This can help insurers to identify fraudulent claims and to avoid paying out on them. Insurers can also update location for premium calculations more dynamically so inadvertent mistakes in updating policy information can be seamlessly adjusted for insureds.
And that’s purely the surface level of vehicle data for auto insurers. This Ultimate Guide to Vehicle Data for Auto Insurers examines the following concepts to map out the full usage of vehicle data.
- Why you need to relearn what it means to be “car literate” in the ever-evolving auto insurance industry.
- How to get started leveraging vehicle data.
- How to apply the right data when pricing without vehicle data vs. with vehicle data.
- How to leverage the right data throughout the claims process.
- From factory to scrapyard – all of the areas over time and over the life of the vehicle that are impacted by the right data.
Becoming "Car Literate"
Continuous learning in a constantly changing and dynamic mobility ecosystem is needed now more than ever. Auto insurers who are "car literate" keep up with the latest trends in the auto insurance industry. They have a deep understanding of how specific aspects of a vehicle influence the auto insurance industry and the needs of customers. They are able to provide their customers with the information and resources needed to make informed decisions about their specific auto insurance coverage needs, while maintaining an edge over their competition. Auto insurers who are car literate don’t “guess” using a broad knowledge of vehicle information, they pre-fill knowable information from VIN-detailed data for all links in the insurance value chain over the life of the vehicle. Using the right vehicle data is key to this identity.
5 Key Ways Vehicle Data Elevates Your Car Literacy
The data does the work – pre-filled vehicle attributes can eliminate both customer and agent questions before they’re ever asked.
It identifies and automates discounts and surcharges tied to specifics about technology, safety, and theft prevention.
It helps you re-inspect and understand the value of the vehicle ‘as built’ to dynamically update replacement costs at each renewal.
It helps you see beyond the existing processes to forecast the repair/replace decisions at a customized level for any claim – special paint, required calibration, specific parts – especially windshields, etc.
Armed with vehicle data, a car literate auto insurer will be enabled to:
- Expertly explain the different types of auto insurance coverage and how they work for a specific vehicle and customer.
- Help their customers choose the right level of coverage for their specific needs.
- Provide customers with more accurate, personalized discounts and other ways to save money on their auto insurance policies.
Getting Started with Vehicle Data
What is the right data? Where is the right data? What kinds of data should I be looking at? How do I use this data? These are all common questions facing auto insurers.
Perhaps the most important step in gaining a leg up on your competitors is learning how to leverage vehicle data once you have it. This begins by identifying the right data. The right vehicle data starts with VIN-specific data which includes both the old school “squish-VIN” decoder data items like make, model, trim, and drive train, and more advanced intelligence like the full 17-digit machine fingerprint that illustrates and documents precisely every important feature factory-installed on a vehicle. This latter opportunity often needs to be combined with an ‘auto feature key’ to detangle the complexity and combined marketing dialogues used across OEMs. On top of that, we layer in Vehicle Data in the Cloud which brings in insights into how well a given driver is driving, where they are driving, when they are driving, how much they are driving, etc.
Now that you know what data you need, how do you find it? The proper vehicle data can be found through the following methods:
- Gain access to VIN-specific data gathered from the OEM and made available for analysis with a trusted third-party normalization effort (making internal teams become data librarians is uncommon).
- Partner with other companies. There are several companies that collect and analyze vehicle data. By partnering with these companies, you gain access to valuable insights that you can use to improve your business.
- Explore Vehicle Cloud Data sources.
Once ascertained, the vehicle data can be used in a myriad of ways. These are a few key steps that auto insurers can take to leverage vehicle data:
Personalize
Identify trends
Develop new products and services
Create a custom testing environment
Your full suite of historical data for underwriting, pricing, claims, acquisition, retention, fraud, and other use cases can be maintained in a “ready for analysis” cloud environment for A/B testing of new data and processes. This environment is also where champion/challenger models can be examined and retro-tested prior to production implementation.
The Power of Pricing with Data
When it comes to pricing, ultimately there are two options: pricing with data and pricing without. We’re sure you can guess which option works better.
Auto insurance pricing is based on several factors, including the driver's age, gender, driving record, and the vehicle being insured. Vehicle data can be used to improve the accuracy of the latter two factors, which can lead to lower premiums for drivers who are at a lower risk. For example, vehicle data can be used to calculate a driver's risk score. This score considers multiple elements, such as how often the driver uses their car, how far they drive each day, and their driving habits. Drivers with a lower risk score will be charged lower premiums.
You can lose more money than ever by being wrong about the vehicle insurance to value gap – both by missing the opportunity to personalize a risk assessment and/or by not knowing the value of the vehicle you would need to replace.
It's worth noting that vehicle data can also be used to detect fraud. For example, if a driver claims to have been involved in an accident that never happened, vehicle data can be used to prove that the accident did not happen. This can help to prevent insurance fraud and keep premiums low for all drivers.
Vehicle Data and Claims: Better Data at the Moment of Truth
The results of auto insurance claims without using vehicle data can be inaccurate and costly. Without access to vehicle data, insurers are unable to accurately assess the risk of a claim and may be more likely to deny or underpay claims. This can lead to frustration for drivers and can also damage the reputation of the insurance company.
In addition, the lack of vehicle data can make it difficult to detect fraud. Without being able to track driving habits and patterns, insurers may be more likely to be taken advantage of by fraudulent claims. This can also lead to higher premiums for all drivers.
The use of vehicle data is essential for accurate and efficient auto insurance claims. By collecting and analyzing vehicle data, insurers can improve their risk assessment, detect fraud, and provide a better experience for their customers.
The Final Result: From Factory to Scrapyard and Everything in Between
10 Reasons Why Insurance Carriers (as well as Auction Houses and Repair Networks) Need Vehicle Data
Insurance carriers that integrate this data into their pricing, servicing, and claims processes are better positioned for profitable growth and better equipped to service their customers.
If you take one thing away from our Ultimate Guide to Vehicle Data for Auto Insurers, it should be this: Vehicle data is a critical tool for scoring more wins in the competitive auto insurance landscape. While a few years ago vehicle data might have been a “nice-to-have,” in the immediate and future automotive insurance industry, it has become a “must-have.” It’s time to get started.
Contributors:
Marty Ellingsworth
Executive Managing Director, Insurance Intelligence
Ron Lawson
Vice President, Business Strategy, Valuation Services
Let's talk vehicle data.
With decades of experience in both insurance research and analytics and vehicle data and insights, our teams look forward to discussing the latest in vehicle data for insurers with you.
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