September 2, 2026 Day 1
8:00am
Check-in & Networking Breakfast
9:00am
Welcome Remarks: Setting the Stage
Andrew Heath opens the conference with a forward-looking perspective on the evolving utilities landscape, highlighting key themes, priorities, and opportunities that will shape the conversations ahead.
Andrew Heath
VP, Auto Adjacent Solutions, JD Power
9:15am
Keynote Address
Ed Evans
Chairman & CEO, Consumer Cellular
9:45am
Elevating Customer Experience Through Affordability
Ajit Apte
SVP of Customer Operations, ComEd
10:15am
Networking Break
10:40am
Paymentus
Speakers and session info to be announced.
11:10am
The Power of Brand
Chris Oberle
Sr. Director, Financial Services & Auto-Adjacent Solutions, JD Power
11:40am
Understanding the Gen X Customer
Jennifer Corwin
Senior Director, Consumer Insights, JD Power
12:00pm
Lunch
1:00pm
EV Update
Brent Gruber will provide an update on the changing electric vehicle market, including adoption trends, consumer attitudes, charging behavior, and infrastructure barriers. He will turn the latest data and insights into clear, practical implications for utilities, pinpointing where new opportunities and pressures are emerging as EV demand grows.
Brent Gruber
Client Success, OEM Solutions, JD Power
1:40pm
Speed Round
2:10pm
Georgia Power
Terrilyn Simmons
Director, Strategic Growth Communications, Georgia Power
Dennis Smith
Manager, Customer Intelligence, Southern Company
2:35pm
Networking Break
3:00pm
SEW.AI
Speakers and session info to be announced.
3:30pm
The Digital Utility Experience
Jon Sundberg
Sr. Director, Digital Solutions, JD Power
3:55pm
Wrap Up Day 1
John Hazen
Sr. Director, Financial Services & Auto-Adjacent Solutions, JD Power
6:00pm
Offsite Networking Event
To be announced.
September 3, 2026 Day 2
8:00am
Check-in & Networking Breakfast
9:00am
Kicking of Day 2: Building on Momentum
Start day two with a look ahead as we build on key insights from day 1 and focus on what comes next. These remarks will highlight emerging priorities across the utility landscape, reinforce critical themes from the conference, and set the stage for a day centered on actionable strategies, innovation, and forward-looking collaboration.
Andrew Heath
VP, Auto Adjacent Solutions, JD Power
9:15am
PSE&G's AI Journey: From Innovation to Impact
9:40am
Water Utility Excellence Showcase
Building Trust Through Every Drop
Customer trust is earned through every transaction. Explore the challenges currently facing our community and how maintaining a customer-first mindset helps strengthen trust and resilience during times of change.
Leslie Smith
Customer Insights and Programs Supervisor, Colorado Springs Utilities
10:20am
Networking Break
10:40am
Avertra & Puget Sound
Speaker and session details to be announced.
11:05am
JD Power Study Updates
Mark Spalinger
Director, FSAAS - Customer Solutions, JD Power
Ramah Vaughn
Director, FSAAS - Customer Solutions, JD Power
11:45am
Event Wrap-up
Andrew Heath
VP, Auto Adjacent Solutions, JD Power
12:00pm
Lunch
Agenda is subject to change.