Join us for a welcome reception that brings together leaders and innovators from across the industry for an evening of conversation, networking, and fresh insight. Connect with peers, meet the JD Power team, and start building the relationships that will shape the discussions and decisions throughout the event.

Check-in and networking breakfast to meet fellow attendees and start the day.

Kick off the 2026 Insurance Summit with opening remarks that frame the opportunities and challenges reshaping the insurance landscape. This session will welcome attendees, outline the Summit’s focus on data-driven decision-making and customer-centric innovation, and highlight the key themes you’ll hear throughout the day. 

As vehicles become more complex, accurate and timely build level data is transforming pricing, underwriting, and claims. This session explores how deeper visibility into a vehicle’s specifications and true market value can unlock more precise risk assessment, streamline claims, and deliver meaningful value gains for both carriers and their customers.

The U.S. auto retail industry enters 2026 from a position of historic strength, but looking ahead, headwinds and tailwinds abound. This session unpacks the forces that will shape the auto industry in 2026, and what that means for consumers and industry stakeholders.

Insurance shoppers’ use of AI tools is changing faster than most of us can keep up with. Google and JD Power have both done work on consumer behaviors and preferences in using AI for insurance shopping, and this conversation will bring to light the most recent insights from both companies.

Explore how consumers are actively using artificial intelligence and digital channels to simplify, personalize, and elevate their insurance shopping and servicing experiences—and uncover the emerging behaviors and expectations shaping carriers’ AI strategies for the years ahead.

Assess the evolving role of the insurance agent—still one of the most influential drivers of customer trust and policyholder satisfaction. This panel will bring forward new insights into how agents perceive their relationships with carriers and how customers evaluate their interactions with agents, revealing opportunities for carriers to strengthen alignment, improve experiences, and differentiate in an increasingly competitive marketplace.

Gain a forward looking, data driven view of the claims landscape as we break down the latest research insights, spotlight best in class practices, and preview the emerging trends shaping the future of auto and property claims performance.

Understand how acquisition, retention, and pricing intersect to shape an insurer’s growth trajectory and customer experience. This track will surface proven acquisition strategies, emerging retention trends, and the impact that more precise pricing can have on loyalty, profitability, and long term competitive advantage.

Gain a forward looking, data driven view of the claims landscape as we break down the latest research insights, spotlight best in class practices, and preview the emerging trends shaping the future of auto and property claims performance.

Understand how acquisition, retention, and pricing intersect to shape an insurer’s growth trajectory and customer experience. This track will surface proven acquisition strategies, emerging retention trends, and the impact that more precise pricing can have on loyalty, profitability, and long term competitive advantage.

Networking breakfast to meet fellow attendees and start the day.

Recap key insights from Day 1 and preview today’s focus on data-driven decision-making and customer-centric innovation.

Leaders from JD Power and Plymouth Rock will discuss the view from the top of the organization on deploying AI. Topics include:

• How AI should reshape even agile IT processes

• The imperative for companies to use AI to deliver value to customers, not just the business

• The initial cost of deployment and how rates change over time

• The reduced need for traditional coding to create functions

• The importance of data

• How AI can reduce reliance on IT costs, resources, and timelines and move at the speed of business — but only if organizations reorganize to support it

• New metrics for success
  

Get a view into data on top competitors in P&C insurance to understand how communications are driving acquisition and retention of bundled customers and how insurers are targeting the most valuable consumers in their acquisition efforts.

Utilizing the robust Loyalty Indicator and Shopping Trends (LIST) dataset the JD Power data science team has developed predictive models that can accurately measure and track market trends and shifts. This session will showcase these new capabilities and demonstrate how LIST can help the industry monitor the ever changing landscape of insurance industry.

Gain a forward looking, data driven view of the claims landscape as we break down the latest research insights, spotlight best in class practices, and preview the emerging trends shaping the future of auto and property claims performance.

Understand how acquisition, retention, and pricing intersect to shape an insurer’s growth trajectory and customer experience. This track will surface proven acquisition strategies, emerging retention trends, and the impact that more precise pricing can have on loyalty, profitability, and long term competitive advantage.

Gain a forward looking, data driven view of the claims landscape as we break down the latest research insights, spotlight best in class practices, and preview the emerging trends shaping the future of auto and property claims performance.

Understand how acquisition, retention, and pricing intersect to shape an insurer’s growth trajectory and customer experience. This track will surface proven acquisition strategies, emerging retention trends, and the impact that more precise pricing can have on loyalty, profitability, and long term competitive advantage.