Scott Austin is Vice President, Data Strategy at JD Power, responsible for developing and driving data strategies for the engineering, product and content teams. Ensuring that JD Power maintains and increases value of data assets and use across the organization. Prior to the merge with JD Power, Scott was a principal and founder of EpiAnalytics, Inc. an on-demand software company providing Automotive AI and customer experience analytics.
Mr Austin is a seasoned executive with many leadership positions with data, research and software companies including Chief Technology Officer at Island Data Corporation (Now Kana), Chief Technology Officer at Current Analysis, Inc. (Now GlobalSpec) Chief Executive Officer ExcalTech, Llc. Chief Technology Officer at Associated Research Services, Inc. Additionally, Scott has served as a board member, several fundraising, merger and acquisition initiatives with successful shareholder outcomes, invented technology, and authored patents.

Jake Baker leads the Digital Product Management department at UPMC Health Plan, supporting an organization that serves nearly 4.2 million members. He oversees product management, digital strategy, development rationalization, application lifecycle management, and implementation governance for the Health Plan’s digital assets. With 18 years of experience in health care technology, Jake brings deep expertise in product design, application architecture, solution delivery, project management, process improvement, vendor management, and technical strategy.

Throughout his career, he has driven numerous large scale initiatives, including clinical decision support tools, fulfillment automation, online payment solutions, shopping platforms, member engagement systems, contact center technologies, and most recently AI-powered support systems. Jake’s broad enterprise perspective was honed through service across Operations, Organizational Performance, Information Technology, and Commercial Products. He holds both an MBA and a BSBA, along with professional certifications in SAFe Agile, Project Management, and Six Sigma practices.

Colette Bartosik serves as Managing Director, FINS Go To Market at Salesforce. A specialist in driving large-scale transformation, she currently leads efforts to scale AI adoption and maturity across Salesforce’s financial services sector. With a career built at PwC and executive leadership experience at Aon, Colette offers a unique perspective on bridging the gap between legacy operations and digital innovation. She is dedicated to helping organizations navigate the shift toward an AI-first future while holistically redefining the customer experience.

Dave Bilek serves as the Senior Director of Innovation at Cotality, where he is responsible for partnering and consulting with carrier clients to help align customer strategies to Cotality solutions in exceeding business outcomes. In this role, they have successfully spearheaded multiple top 10 solution discovery, pilot and implementation initiatives resulting in user efficiency, customer satisfaction, and efficiency improvement while reducing expense. Dave Bilek is known for their ability to uncover the root cause of an opportunity and leverage industry expertise and data to exceed customer expectations and helping the Cotality team stay ahead of the curve in always being the voice of the customer by understanding their needs and expectations.

Before joining the Cotality leadership team, Dave spent 15 years honing their expertise in the carrier space at American Family Insurance and Travelers Insurance. His career is defined by a deep focus on Claims Strategy and Claims Automation. He holds an AIM designation through the Insurance Institutions and has presented at numerous insurance events focusing on claims technology supporting automation.

Dave believes that Cotality’s vision of a connected ecosystem is the key to removing friction and creating a more transparent, efficient experience for all stakeholders. By bringing a carrier-first vision, he is committed to fostering a collaborative environment where the entire ecosystem can thrive together. 

Joshua Bishop is a senior operations executive with more than 20 years of experience in consumer finance and mortgage servicing, recognized for driving large-scale customer experience transformation. As a leader at Newrez, he is responsible for all aspects of mortgage servicing operations, overseeing end-to-end performance across the servicing lifecycle. Joshua focuses on modernizing servicing through customer-centric strategies that improve transparency, responsiveness, and trust. He has led initiatives that reduce friction in complex borrower interactions, streamline cross-functional processes, and deliver faster, more consistent outcomes for customers. Known for aligning people, process, and technology, he implements scalable solutions that enhance both operational efficiency and the customer journey. Joshua also serves as executive sponsor for the BOLD Employee Resource Group, supporting inclusive leadership and recognizing the critical link between employee engagement and exceptional customer experience.

Bill Brower, a distinguished professional in the insurance industry, has an extensive career spanning over three decades, during which he has consistently demonstrated his commitment to driving excellence in the claims, repair, vehicle and fleet business 
sectors. Awarded Insurance Luminary by P&C360 for consecutive years, Bill focuses on enhancing the touchless claims process and advancing Sustainable Estimatics to drive carbon neutrality across the automotive ecosystem, serving insurers, repairers, manufacturers, auto dealers, and fleet operators.

His career includes leadership roles at prominent organizations such as Nationwide Insurance, Liberty Mutual Insurance, LexisNexis Risk Solutions, and his current position at Solera. Bill’s profound expertise has established him as a highly respected figure in the Property and Casualty Insurance Industry.

Before joining Solera, Bill played a pivotal role as the Vice President and Head of U.S. Auto Claims Strategy at LexisNexis Risk Solutions, contributing significantly to the development of cutting-edge data solutions for claim automation. His tenure at Liberty Mutual showcased his versatility, with key positions including Head of Auto Physical Damage Claims and Vice President of Strategic Partnerships. Notably, in 2011, Bill collaborated with Solera to pioneer the industry’s first photo estimating app, a groundbreaking initiative that 
laid the foundation for today’s innovative Qapter® AI solution. During his 18-year tenure at Nationwide Insurance Company, Bill held progressively advancing leadership roles, contributing to the company’s success and growth.

Wendi Bukowitz is a recognized expert in strategic innovation and knowledge management. She established and led innovation teams in the insurance industry at Cincinnati Insurance Companies and at Munich Re America and in the professional services industry at a predecessor company to Willis Towers Watson and at Pricewaterhouse Coopers.

Karen Chiappinelli is a Senior Assistant Vice President at Amica Mutual Insurance Company, where she serves in a Claims executive leadership role. She is responsible for overseeing key claims functions with a focus on operational excellence, compliance, customer experience, and the thoughtful adoption of technology to support both customers and front‑-line teams. Karen has extensive experience leading complex, cross‑-functional initiatives within Claims, including digital transformation efforts and the integration of emerging tools. She brings a strong claims operations background, ensuring strategy and innovation are grounded in execution and real-world claims handling. 

Stephen Crewdson is a Managing Director in the Global Insurance Intelligence Group at JD Power. His area of responsibility includes intelligence around new customer acquisition, sales, and marketing for the property/casualty industry. He has more than ten years of experience at JD Power and a total of more than 20 years in marketing research and consulting. Stephen helped to launch many of the syndicated research studies in property/casualty insurance at JD Power and has worked with dozens of insurers to use these studies and other business intelligence to improve business results.

Before rejoining JD Power in 2022, Stephen worked on the carrier-side as a Group Manager at Auto Club Enterprises with responsibilities across the marketing function. He also spent five years at Gongos, Inc., a customer centricity agency that helps leading brands better deliver to their customers.

Stephen holds a bachelor’s degree in psychology, with a minor in mathematics, from Lake Superior State University and a master’s degree in economics from Walsh College. He also worked towards a PhD in cognitive neuroscience at the University of Notre Dame.

Mike Cwynar is Enlyte’s senior vice president of Product & Customer Experience, where he leads product management, product strategy and planning, marketing, go‑to‑market execution, and the company’s customer experience organization. In this role, he is responsible for defining product vision and value, aligning solutions to market needs, and ensuring differentiated customer experiences across Enlyte’s casualty solutions portfolio.

Cwynar plays a central role in shaping Enlyte’s state‑of‑the‑art software solutions for major payers in the P&C industry. He focuses on combining deep customer insight with advanced analytics, including descriptive and diagnostic insights, to help carriers anticipate claim outcomes and improve decision‑making. His work spans machine learning and artificial intelligence–driven capabilities designed to drive efficiency, improve claim results, and enhance overall customer satisfaction.

Debbie Day is the executive vice president and general manager of Mitchell, an Enlyte company. In this role, she oversees an organization dedicated to bringing expansive solution and service offerings to customers while pioneering new standards and benchmarks in the auto physical damage claims and collision repair markets.
Day has more than 25 years of technology strategy and operations experience to her credit. Having held key executive positions at industry leading technology organizations, she has also demonstrated a passion for delivering product innovation and enabling terrific customer experiences.

Bio coming soon.

Joseph D’Souza is the founder of ProNavigator (now a Guidewire company) and the original architect of its industry-leading knowledge management platform. Since 2016, he has scaled the platform to serve thousands of professionals at top-tier insurance organizations, earning
 numerous awards for innovation. Following ProNavigator's acquisition, Joseph now drives the strategic evolution of AI within Guidewire’s P&C product suite, partnering with global carriers to deploy enterprise-scale solutions that enhance productivity and accelerate

Robyn Fuentes is the President of South Texas at Improving, holding full accountability for the financial performance, growth strategy, operational execution, and cultural leadership of a $40M consulting enterprise in the Houston and Austin markets. Robyn started her career as a software developer and has dedicated her career to helping companies leverage technology to enable greater business success. With a deep technical background and expertise in a wide range of industries including Energy, Transportation, Insurance, Construction, Health Care, eCommerce, Accounting, and Finance, Robyn has helped bring the possibilities of AI to business through executive workshops, business case reviews, and partnering as an AI implementor.  

Mark Garrett is a Director for the Insurance Intelligence Practice at JD Power. His primary focus is on Auto and Property claims, including the digital experience. He works with many of the top 30 insurance carriers consulting on study findings and advising on opportunities to improve the customer experience.

During his tenure at JD Power, Mark has designed and launched several products including the Auto and Property claims studies. He presents at 30+ client meetings annually, regularly speaks at industry conferences and events, and has authored several thought leadership pieces.

Mark joined JD Power in 2004 and had previously worked at DTE Energy. He has more than 20 yrs. of market research experience across utility, automotive, mortgage, brokerage, and insurance industries.

Mr. Garrett graduated cum laude with a bachelor’s degree in psychology from Madonna University in Michigan.

Bruce Gehrke is the Director of Lending Intelligence, responsible for overseeing syndicated and proprietary studies in the lending industry, including the JD Power Mortgage Origination Satisfaction Study, Mortgage Servicing Satisfaction Study, and Consumer Lending Satisfaction Study.

Leading the Lending Intelligence Practice at JD Power, Bruce develops and implements client improvement strategies from a data analytical foundation. He has established consulting relationships with top asset managers and mortgage lenders, launched a COVID-19 Omni-Channel Customer Interaction Advisory, and managed successful customer experience studies and award implementations by combining personal customer interaction expertise with powerful data analytic solutions.

With a passion for breaking down complex problems into actionable tasks, Bruce is an accomplished strategy and implementation professional. As a lifelong entrepreneur, he possesses hands-on and leadership experience across various disciplines, including finance, operations, sales, and marketing strategy. Bruce has successfully tackled diverse challenges for companies ranging from Fortune 100 corporations to fintech startups.

With 30 years of experience in the lending industry, Bruce served as the Chief Operating Officer at SBA Technologies, Inc., Director of Operations at Anthogenesis Corporation, and Executive Vice President of Production at Rockwell Mortgage Bankers.

Bruce holds a Bachelor of Arts degree in Economics from Princeton University.

Rich Goldman is the leading and longest tenured expert in the process of collecting competitor direct marketing communications and materials. He has redefined the ability of companies to track their competitors while gauging an understanding of the impact of their own materials and communications in the marketplaces they serve.

Matt Hunter is the Vice President of Customer Transformation at Cotality. He partners with clients to optimize their shift to Cotality's Claims Products, driving efficiency gains and improved outcomes. With nearly two decades in property insurance, Matt's career spans from Field Adjuster to leading Claims Quality Field Operations and designing modernized claims technology blueprints. His team's primary mission is ensuring client success by navigating complex transformations and elevating customer experience.

Kim Johnson is the Chief Customer Officer at Hi Marley, where she leads the company’s customer strategy and ensures that the carrier voice is embedded into the company’s product and service offerings. With over 20 years of experience in the insurance industry, Kim has a proven track record in customer experience (CX) strategy, technology, and driving large-scale transformation initiatives. Prior to joining Hi Marley, Kim held senior leadership roles at Liberty Mutual Insurance, where she led CX strategy and managed software product development for servicing and claims. She also spent significant time at Allstate Insurance, working across Technology, Human Resources, and Claims. Kim began her career at Accenture, specializing in change management and consulting for financial services. At Hi Marley, Kim’s deep industry expertise and collaborative leadership style are instrumental in helping carriers deliver exceptional customer experiences. Her strategic vision is crucial in driving Hi Marley’s mission to improve the insurance experience through intelligent conversational solutions. Outside of work, Kim enjoys spending time with her family, traveling, and engaging in community activities. She is passionate about mentoring and sharing her love for the insurance industry with others.

Amie Lindaas has more than 20 years of experience in market research. She is currently the Director of Marketing Research at Cars.com where she focuses on understanding the consumer journey and path to purchase in the automotive space.

Over the years, has designed hundreds of research projects including the development of consumer journeys, VoC programs, brand tracking, and segmentation/persona creation. She has in-depth experience in the design, implementation and analysis of various market research programs. Amie’s biggest successes come from her ability to drive results from research insights to guide company decisions in areas such as product development, voice of customer/customer experience and brand strategy.

Amie grew up in the Chicago area and has a huge passion for cars (especially German) and music.

Lance Malcolm serves as President, U.S. Network Solutions. He is responsible for directing the daily operations of U.S. Network Solutions functions and departments, including customer service, contractor management, performance measurement and quality control, as well as focusing on strategic planning and goal setting. 

Before coming to Contractor Connection in September 2013 as Vice President – Operations, Malcolm was a claims executive in various roles for more than 24 years. He has an extensive property insurance background with expertise in commercial and personal lines as well as catastrophe. He previously served as Vice President of Claims Operations at Citizens Property Insurance. 

He previously served as Vice President of Claims Operations at Citizens Property Insurance. Malcolm holds a Bachelor of Business Administration degree in Economics from Valdosta State University. 

Ryan Mandell is the Vice President of Strategy and Market Intelligence for Mitchell International and has built a diverse career in the automotive and insurance industries, including leadership roles in the collision and auto recycling sectors. Ryan is a trusted advisor and works closely with senior and executive leadership teams across the collision repair ecosystem delivering data-driven insights and strategic consultation. Ryan is a regular speaker at industry events and is a frequent author of content related to auto insurance, vehicle complexity, and collision repair whose research has been cited by the Wall Street Journal, Fortune Magazine, the New York Times, Road & Track, CNBC, and Bloomberg among others. He lives with his wife and four sons in Greenville, South Carolina.

Bill joined Plymouth Rock in 2016 and is in charge of our property insurance business and reinsurance programs. Bill has 40 years of experience in the insurance industry. Bill was formerly President of Bankers Insurance, winning a Celent Model Insurer award in 2014 for simplifying homeowners insurance shopping. He founded several startups including Neptune Flood’s new approach to flood insurance and has held senior positions at Farmers Insurance, Progressive and Travelers. Bill is a graduate of Stanford University, with a degree in Survey Data Research. He is a frequent speaker and author on insurance issues and has served on the Institute for Business and Home Safety as well as the Insurance Institute for Highway Safety. He is an active board member of nonprofits that combat poverty and aid those with intellectual and developmental disabilities. He is an avid sailor, skier and trombone player.

Courtney Makris is a senior insurance industry executive and respected thought leader recognized for advancing claims performance through principled leadership, empathy, and strategic alignment. She currently serves as Senior Vice President of Business Development at Paul Davis Restoration, where she leads national growth strategy and executive‑level carrier partnerships across the organization. 

With a career spanning property insurance, claims technology, and enterprise sales leadership, Courtney is known for her ability to bridge operational excellence with human‑centered leadership. Her work focuses on helping insurance carriers drive consistency, improve outcomes, and strengthen trust across the claims ecosystem—particularly during moments that matter most to policyholders. She brings a leadership philosophy grounded in accountability, clarity, and empathy, recognizing that meaningful results are achieved when people, process, and purpose are aligned. 

Prior to joining Paul Davis, Courtney held executive leadership roles at Enservio, where she led sales and account management for BPaaS and SaaS contents solutions designed to improve efficiency, transparency, and customer experience at scale. 

A sought‑after speaker and advisor, Courtney regularly contributes to industry dialogue on leadership, claims transformation, and organizational culture. She offers an executive perspective shaped by real‑world experience, emphasizing that sustainable performance is built not only on strategy and execution, but on trust, communication, and empathetic leadership at every level of the organization. She has presented at leading industry forums including the Property and Liability Resource Bureau (PLRB) Claims Conference, the Property Innovation Summit, and the Global Young Leaders Conference. 

As the Senior Director of Insurance Customer Solutions at JD Power, Craig Martin’s decades of experience in the financial services sector, customer experience, market research and data analytics provide him with a unique perspective that helps insurance organizations evolve with consumer expectations. With Martin’s extensive experience combined with years in behavioral finance and psychology, he is dedicated to driving positive change in the insurance industry by helping carriers better serve their clients and produce better business outcomes by incorporating consumer-driven data.

Since joining JD Power in 2012, Craig has created multiple syndicated studies while working closely with many leading financial services and insurance brands to create change and strong results. His current focus areas include life insurance, annuities, agent experiences and home insurance. Craig has been a featured contributor in numerous national news outlets such as Barron’s and Plan Adviser, where he provides a unique perspective on the intersection of customer experience, human behavior and how these factors impact business success. He is also a frequent speaker at industry events and conferences where he has covered a variety of topics including ways to optimize the balance of human and digital experiences to maximize client loyalty with finite resources.

Leveraging his experience in technology, market research and data analysis combined with real-world business experience he helps strategic partners drive positive change. By understanding business goals, end-user needs and relating those to the available data and technology resources, Craig bridges the gap between strategy and execution. His expertise has guided numerous improvement initiatives with organizations seeking to differentiate themselves and leverage technology effectively to deliver exceptional service.

Eric McCready is Director, Digital Solutions at JD Power. In his role, Eric manages a portfolio of digital research studies across a variety of industries, including automotive, insurance, utility, and financial services. He spends much of his time translating study results into actionable insights for clients.

Eric holds bachelor's degrees in marketing and business administration from Wayne State University.

Bio coming soon.

Frank Mendoza is a Principal Consultant & AI Practice Lead at Improving, where he helps organizations design and implement data, analytics, and AI strategies that drive measurable business impact. With 20+ years of experience, Frank has advised some of the world’s most recognizable brands—including Nike, Keurig Dr Pepper, Kellogg’s, and Suntory Global Spirits.

At Improving, Frank leads AI strategy and innovation initiatives, building solutions such as GenAI RAG systems, AI readiness frameworks, and demand forecasting engines.

Frank also serves as Co-Chair of the Austin AI Alliance and is a certified Microsoft AI/ML Engineer Professional.

Mark Miller leads the JD Power Global Customer Service Advisory and is responsible for thought leadership, solutions development, strategic alliances and client support. He leads customer service, technical support and sales performance improvement and certification initiatives for the company.

Mark has over 20 years of performance-improvement consulting experience working with small, medium and Fortune 500 clients in more than a dozen industries to improve sales, customer service and technical support operations. Through his work leading the JD Power Certified Customer Service Program across channels, Mark has had the opportunity to interact with over 600 high-performing contact centers, which has given him a unique understanding of what customers want and what top performers across industries actually do to deliver an outstanding experience. With this perspective to draw from and with access to the most comprehensive research data around what defines and drives an outstanding customer experience, Mark is one of the foremost authorities on what top performers do to create a differentiated customer experience.

Mark has a bachelor’s degree in journalism from The University of Texas at Austin and an MBA in marketing (with honors) from Regis University. He was selected as a member of the Alpha Sigma Nu Honor Society.

Bio coming soon.

Cathy Noble is a Product Portfolio Director in the Autodate Solutions Division of JD Power. Cathy oversees a suite of products that power vehicle merchandising tools and research experiences, including AutoPlanner, StudyPrice, Feature Exchange and the suite of CarBook quoting products. Cathy manages customer IT portfolios through the provision of technology direction, automotive data and custom IT solutions.

In her 25 years with Autodata Solutions, Cathy has proven to be a highly accomplished delivery executive with proven success in directing software development, delivery and operational oversight. She has strong ability in identifying and overseeing the production of innovative solutions that meet changing business needs, drive revenue growth and improve efficiency.

Cathy graduated with honors in Business Administration in 1991.

Brian M. Pozzi Brian M. Pozzi joined Auto Club Group in September of 2017 to lead the Staff Counsel and Insurance Counsel groups in the Office of General Counsel. In 2018, he expanded his role to include that of Corporate Claims Officer responsible for leading 1,300 claims professionals in the fourteen state ACG footprint. In 2024, Brian expanded his role further to oversee Strategy & Planning. In March of 2026, Brian was promoted to Senior Vice President, Chief Claims & Strategy Officer. Prior to joining Auto Club Group, Brian spent twenty-two years at Allstate Insurance Company filling various roles in both the legal department and business side. 

Brian began his legal career in the Philadelphia Staff Counsel office of Allstate Insurance Company in 1995. He progressed through that office becoming Lead Counsel for claims-related litigation in Philadelphia and surrounding counties in Pennsylvania. He has extensive experience in dealing with legal issues, most notably in the areas of premises liability, commercial liability and automobile negligence. He has tried over one hundred and fifty cases to verdict in front of juries in Pennsylvania State Court and the United States Federal Court in Pennsylvania. In addition to being an accomplished trial attorney, he has managed staff attorneys, paralegals and legal secretaries in multiple locations.

In 2003, Brian became New York Regional Counsel for Allstate Insurance Company. His primary responsibility included working to proactively advocate the Company’s interests in state legislative and regulatory venues, serving as Allstate’s New York Region’s primary liaison with the New York State Insurance Department and the New York State Legislature. Brian also worked to build and maintain relationships with industry and community organizations to identify issues integral to maintaining a favorable market position, and advocate public-policy positions with legislators, regulators, media and consumers. Additionally, he was a key member of Allstate’s New York Market Operating Committee, the senior management team responsible for the strategic management and direction of all business initiatives of the three-billion-dollar Allstate New York 
operation. 

In 2009, Brian became the Lead Distribution Attorney for Allstate Insurance Company in their headquarters in Northbrook, Illinois. He led a team of attorneys that provided advice and counsel to the company relating to distribution through 12,000 exclusive agents, 2000 independent agents and 3 call centers countrywide. 

Later in Brian’s Allstate career, the company leveraged his diverse experience by moving him over to the business side to lead a team developing improvement and expansion of exclusive agency programs. In addition, he led a large cross-functional team focused on developing an enhanced Go-To-Market strategy for the Corporation.

Brian graduated from the University of Delaware with a BA in History, and received the Dean’s Merit Award for Excellence in the School of History. In addition, he received his Juris Doctor degree from Widener University. Brian is licensed to practice law in Pennsylvania, New Jersey, Michigan, Washington D.C. and Federal Court for the Eastern District of Pennsylvania. 

Brian is the President of the Board of Directors, and a volunteer of the Emmaus House of Hospitality. The Emmaus House, located in Lake Zurich, Illinois is a 501(c) (3) whose mission is to provide food, temporary housing and personal items not covered by food stamps to members of the community who are in need of such vital services. Brian is also a board member of Property & Liability Resource Bureau (PLRB) and serves as Board Chair for Rising Insurance Star Executives (RISE).

Bio coming soon.

Marisol Schulte supports in developing and executing TransUnion’s product strategy for the personal lines property and casualty markets. She has over 19 years of property and casualty insurance experience, beginning in claims, with additional positions in R&D and Product Management for State Farm, CSAA and Farmers. Schulte attained her CPCU in 2017 and graduated cum laude from California State Polytechnic University, Pomona with bachelor’s and master’s degrees in mathematics.

Dan Seldin is a Managing Director, Research Data Science Product & Technology at JD Power. In this role, he manages an international team of data scientists to oversee the research design and statistical analyses of all projects within the energy, diversified, financial services, healthcare, infrastructure, insurance, telecommunications, and travel business sectors.

Dr. Seldin’s duties include designing study methodology, sampling, and questionnaires; managing partner vendors; providing research support; analyzing data, both quantitative and qualitative; turning statistical analyses into client-friendly insights; and presenting study findings to clients for numerous syndicated and proprietary studies. He also assists with the enhancement of research best practices, new product development, and the implementation of corporate-wide quality verification processes to ensure the accuracy and integrity of the data.

Prior to joining JD Power in 2002, Dr. Seldin was a senior program evaluator for the Riverside Unified School District. In this position, he evaluated and assisted in the implementation of district-wide state and federally funded intervention programs aimed at increasing academic performance and school safety.

Dr. Seldin received a bachelor’s degree in psychology and sociology, magna cum laude; a master’s degree in psychology; and a Ph.D. in psychology from the University of California, Riverside.

Jason Shapiro is Senior Vice President of Business Development at Root Insurance, the Columbus, Ohio–based technology‑driven insurance company on a mission to redefine how personal auto insurance is bought, sold and integrated into broader ecosystems. Root uses advanced data science, mobile telematics and automated systems to deliver personalized, fair and transparent insurance experiences that reward safer driving behavior and simplify the customer journey.

In his role, Jason leads business development and strategic growth initiatives, focusing on expanding Root’s embedded insurance offerings and building high‑impact partner relationships across automotive, digital platforms and agent channels. Under his guidance, Root has strengthened distribution partnerships and leveraged innovative technology integrations that streamline the insurance experience for customers and partners alike.

Jason brings more than 20 years of leadership experience and deep expertise in automotive, technology and enterprise business development to his work at Root. Prior to joining Root, he served as President of ForeverCar, where he was responsible for overall operations and revenue generation. He also held senior roles in automotive partnerships and enterprise development at industry‑leading organizations including TrueCar and Cox Automotive.

At Root, Jason champions initiatives that connect Root’s insurance solutions with broader digital ecosystems and partner platforms, driving growth through embedded insurance strategies that meet customers where they are—whether in automotive retail, online marketplaces or through independent agents. His leadership helps position Root at the intersection of insurtech innovation, data‑driven underwriting, partnership‑led distribution and modern customer engagement.

Bio coming soon.

Bio coming soon.

Bio coming soon.

Paul has over 28 years of experience in Automotive Data and Technology roles. He is currently the Technology Director for a suite of Book, Compare, StudyPrice, and Feature Exchange Products.

Keith Webster is President, Financial Services & Auto-Adjacent Solutions at JD Power. He joined the company in 2015.

Prior to joining JD Power, Mr. Webster was president and CEO of Sector Group, Inc., a management consulting firm serving the software and information industry.

Previously, Mr. Webster held a variety of positions in the financial software and information industry, including managing director at Interactive Data Corp., managing director at Dun & Bradstreet; managing director at Thomson Financial; vice president of strategy and business development at ADP Financial Information Services Corp., and director of product management at Data Broadcasting Corp.

Mr. Webster earned a bachelor’s degree in physics from The University of Chicago. He is alumnus of The Harvard Business School where he completed the Advanced Management Program.

Jennifer White offers financial institutions in-depth insights into consumer and small business owners’ financial health to understand how financial health influences purchasing and financial management behaviors. Realizing the mental and financial toll on consumers, Jen can help financial institutions incubate new products and services to support and improve consumers' financial health.  Reaching out with pertinent financial health solutions— even if the customer does not act on them—can be just as important as a new product offering or fintech innovation. She details how digital tools, relationship managers, and practical advice can be leveraged together for significant organic growth.

Jennifer is responsible for syndicated and proprietary studies in the banking industry, including the Retail Banking Satisfaction Studies, Mobile App and Online Satisfaction Studies, Financial Protection Satisfaction Study and the Financial Health & Advice Program in both the U.S. and Canada. Jennifer has over 25 years of experience in consumer insights and analytics, as well as an extensive background in the financial services and healthcare industries.