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October 29, 2025
Chicago | The Drake Hotel

Exclusively for J.D. Power invited guests, the Insurance
Claims Event brings together experts, peers, and strategic
leaders from across the auto and property claims industry
for a jam-packed conference.

REGISTER NOW

Reasons to Attend
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Get Ahead with Exclusive Research

Be among the first to access J.D. Power’s latest claims insights—uncover emerging trends, performance benchmarks, and what’s next for customer expectations.

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Unlock Proven Best Practices

Discover practical strategies and innovations from top-performing claims organizations, with actionable insights for every stage of the claims lifecycle.

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Learn from Industry Leaders

Hear directly from executives, operational experts, and technology innovators in candid, interactive panel discussions.

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Expand Your Network

Connect with claims professionals, peers, and J.D. Power thought leaders to exchange ideas, solve shared challenges, and build strategic partnerships.

What You'll Learn

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Consumer Retail Banking
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Small Business Banking
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Card and Non-Card Payments
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Auto Lending
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Mortgage Origination & Servicing
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Wealth Management
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State of the Claims Customer Experience

Explore how customer expectations are evolving—and which companies are setting the new standard for satisfaction, speed, and empathy.

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Best Practices Across the Claims Journey

Learn how leading organizations are driving operational excellence from First Notice of Loss through settlement and beyond.

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Digital Transformation & AI in Claims

See how carriers are using AI, automation, and digital tools to streamline workflows, reduce cycle times, and improve outcomes.

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Customer Service Strategies That Work

Understand what drives loyalty and trust in today’s claims interactions—from personalized service to proactive communication.

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Stay in a Chicago Landmark

The Drake | 140 East Walton Place, Chicago, IL 60611

We look forward to hosting you at The Drake, built as the nation’s first urban resort at the top of The Magnificent Mile and Oak Street Park & Beach. The hotel has been welcoming guests since opening on New Year’s Eve 1920, offering amenities and services synonymous with Gold Coast living. This timeless property affords guests easy access to the city's most exclusive shopping, nightlife and dining.

Reserve Room
74046063_XXL

Thank You to Our Sponsors